We only ship to ITALY.
If you wish to receive our products abroad, please contact us at e-commerce@ipmshop.it, providing us with information on the items to be shipped and on the destination address, and we will give you, in a short time, an estimate cost of shipping.

Payment


We currently offer our customers two types of online payment: bank transfer and PayPal payment. As for the bank transfer, once the order is placed you will have to transfer the entire amount via your bank account. We ask you to send proof of the transfer to our e-mail address e-commerce@ipmshop.it with reference to the order. Order fulfillment will start only after receipt of the transfer.

Order confirmation and Invoicing

After the forwarding of your order on ipmshop.it, you will receive an email confirmation of the order itself. We inform you that this email will be also valid as Payment Receipt.

If you wish to receive the Invoice of your order, you are required to inform us by replying to the order confirmation email, within 7 days from the reception of that email.

If you have specified a VAT number during the order process or during the registration on ipmshop.it, you will automatically receive the invoice for your order as soon as the payment is processed.

We also remind you that, according to the art. 21 Dpr 633/72 and in compliance with the Electronic Invoicing regulatory, an Invoice with fiscal value will be regularly sent (in XML format) to the Revenue Agency (Agenzia delle Entrate) portal (SdI). This Invoice will be available inside your reserved area on the Revenue Agency site.

Order fulfillment

We will process your order in 3 working days from receipt of payment, within the limits of stock availability. In the event that one or more items are not immediately available, we will notify you as soon as possible and we will agree with you the possibility of a partial shipment.

Shipping

Once the payment has been received, we will entrust your goods to the Courier, whose approximate delivery times are 1/2 working days after the collection, in most Italian locations. For delivery times you will not have to consider Saturday and public holidays. Any delays occurred to the courier during transport are not our responsibility and can not constitute a reason for withdrawal or give the right to compensation.


Important Note: The delivery times mentioned above do not apply to the products included inside the "Special Offers" category, because they are shipped directly from our partners' international warehouses. The delivery times for these products are 20/40 days on average.

Delivery


The delivery will be made during office hours, at the address you will have indicated in the order form: since it is not possible to agree with the Express Courier a precise delivery time, we suggest you to use an address where someone is always present for the collection. Remember to indicate exactly both the street number and the ZIP code of your area and that the name you have indicated must always coincide with the name or number on the intercom. When you collect the goods, always check that the number of packages shown on the transport document coincide with those ordered and that the packages that are delivered to you are intact.

Missed pick-up


If, however, at the time of delivery you or your representative were absent, the Express Courier will leave a notice of non-delivery through which you can request the free re-delivery of the shipment, according to the methods indicated in the notice, within the following 3 days. If the goods are not collected at the second stage, the Express Courier will keep the goods in storage at its warehouse for three days. We hope that you will collect the goods: otherwise, we will be forced, with regret, to charge you additional costs for the missed pick-up of the shipment.

Support

For any inconvenience related to your shipments, you can contact our support service (e-commerce@ipmshop.it), which will help you in solving problems.