How does the Jabra product warranty work?

If you have purchased a Jabra item and wish to claim the warranty for a problem you are experiencing, you can follow some preliminary checks and steps to verify the warranty. In this guide we will see various aspects relating to the warranty offered by Jabra for its products:

• How long does the warranty for Jabra products last?
• What does the Jabra warranty cover?
• How can I request warranty assistance or start a return procedure?
• What documents do I need to provide to get warranty assistance?
• Can I initiate the return process for a Jabra product myself?
• Are there any limitations to the Jabra warranty?
• What conditions exclude the Jabra warranty?
• What are my legal rights regarding the Jabra warranty?
• Where can I find more information about the Jabra warranty?

How long does the warranty for Jabra products last?

The length of the warranty varies depending on the type of Jabra product purchased. For consumable products, the warranty is two (2) years from the date of purchase, while for Jabra Steel it is five (5) years. For some specific models, such as Jabra Elite Sport and other related models, a three (3) year limited warranty for perspiration damage is available.

What does the Jabra warranty cover?

The Jabra warranty covers manufacturing and material defects in the products. During the warranty period, GN Audio (GN) undertakes to repair or replace the defective product at its option. If repair or replacement is not practical, GN may choose to refund the purchase price of the product.

How can I request warranty assistance or start a return procedure?

To request warranty assistance or initiate a return procedure, you must check the Jabra Terms and Conditions , in order to verify the legality of the return request. You can then do this if you have not yet registered on the dedicated portal for returning Jabra items under warranty. Some fundamental data will be requested, without which it will not be possible to complete the procedure, for this reason we recommend that you always keep the packaging and related stickers showing the serial codes of the product being returned.

What documents do I need to provide to get warranty assistance?

To obtain warranty service, you must provide the defective product, proof of purchase that includes the retailer's name and address, date of purchase and type of product, as well as a brief description of the reason for the return and other product identifiers normally found on the packaging , thanks to which you can make the return request.

Can I initiate the return process for a Jabra product myself?

Yes, you can start the return process for a Jabra product yourself by registering on the official Jabra website in the returns section . Registration will guide you through the returns process, which will allow you to report the product defect and initiate the return process.

Are there any limitations to the Jabra warranty?

Yes, the Jabra warranty only applies to products purchased for personal use and not for resale. Some components and accessories may be excluded from the warranty or subject to limitations, as indicated in the warranty terms and conditions.

What conditions exclude the Jabra warranty?

The Jabra warranty does not cover defects or damage resulting from improper storage, misuse, accident, contact with liquids, or other actions not the responsibility of GN. The warranty also does not apply to products that have not been recharged for six (6) months or that have been lost.

What are my legal rights regarding the Jabra warranty?

The Jabra warranty offers specific legal rights to the end user, which may vary from country to country. Some jurisdictions may not allow the exclusion or limitation of certain damages or implied warranties.

Where can I find more information about the Jabra warranty?

Further information on the Jabra warranty can be found on the official Jabra website or by consulting the warranty terms and conditions provided with the product purchased.