1 – Preamble
The commercial relationships between IPMShop S.r.l. and the customers are regulated exclusively by the following general conditions of sale, excluding any other agreement, if not agreed in writing; also the placement of an online order, implies the full acceptance of the following conditions. The contract ends with the confirmation by IPMShop S.r.l. of the order issued by the client in writing.
2 – Customers
IPMShop S.r.l. sells on the website www.ipmshop.it to users after registration or through the "guest checkout" option, which allows you to create a temporary customer profile that is only necessary for order registration.
3 – Responsibility
IPMShop S.r.l. is not responsible for any damage or loss, direct and/or indirect, arising from the sale of goods and services offered in the catalog published on the site www.ipmshop.it, also for delayed and/or non-delivery of the product, or for the correspondence of the goods to specifications published on the site, or for any other fact not directly attributable to IPMShop S.r.l.
4 – Technical Information
The technical information included in the website www.ipmshop.it, are derived from the information published by the manufacturers of the goods included in our catalog. IPMShop S.r.l. therefore reserves the right to modify/adapt the technical and dimensional information of the products in the catalog, even without any prior notice, according to what will be communicated by the producers.
5 – Orders
Orders are accepted only and exclusively if sent in writing by fax/mail/e-mail (so-called "non-IT", managed with the support of the staff), or via the Internet (so-called "online"), or received in electronic form. The customer who sends the order "online", at the end of the procedure, will receive an e-mail with a confirmation, stating that the order has been received. For orders received in electronic form, the methods of acceptance and confirmation will be agreed with each customer.
6 – Prices
The selling price is the one indicated in the certificate of receipt of the order.
Prices and discounts can be changed at any time, without notice. In the sale of goods to customers of S. Marino located in San Marino, in compliance with the D.M. 24.12.1993, it is compulsory requested a copy of the invoice duly authenticated by the Tax Office of San Marino, within 4 months from the assignment of the goods, at the registered office of IPMShop S.r.l.. Receiving nothing, the event will be reported to the competent authority on the basis of the same legislation. IPMShop S.r.l. reserves the right to change prices at any time, without notice. In the event that an incorrect price is being published, since it is lower than the correct price in excess or equal to 50% and/or in any case in an evident way and/or clearly negligible, for any reason (error in our systems, human error, etc.), the order may be canceled, even in the case of initial validation, and the product will not be delivered, unless the orderer decides to proceed with the order and accepts the payment of the correct price.
7 – Product Availability
In the product catalog published on the website www.ipmshop.it, the quantity of products present at the IPMShop S.r.l. warehouse is highlighted and updated every 2 minutes from 7.00 to 21.00. Since access and the possibility to send "online" orders change the availability of the product in real time, IPMShop S.r.l. does not guarantee the certainty of assignment of the ordered goods, as long as the order itself will be visible in the "order history" area within your account.
8 – New, Ex-Demo or Used products
IPMShop S.r.l. sells New, Ex-Demo, Reconditioned, Used or end-of-life goods, excluding food products. Products could be subjected to quality and control tests before delivery to the customer.
8.1 – Pre-Order
For certain products on the site and thus indicated as in promotion, a "Pre-Order" will be allowed, that is a reservation of the product before it is actually available for purchase.
For the shipping methods, these are described in point 9 - Transportation, Risk and Transfer of property
The Pre-Order will guarantee the Customer special advantages on the purchase conditions, from time to time specified in the relevant promotion.
For each good that will benefit from the advantages of the Pre-Order, the last date by which it must be sent by IPMShop is indicated in the respective descriptive sheet.
This term is very important as it allows the customer to know the maximum times within which the product will be shipped and on the other becomes the commitment by IPMShop to fully refund the amount already paid by the Customer, if it is not possible to comply with this deadline.
The Customer has the right to rethink after arranging the Pre-Order, with the condition that it will be exercised within and no later than seven (7) days from the issue of the same.
To be able to benefit from it, the Customer must communicate in writing only through the official e-mail channels of IPMShop: mailbox (email@example.com) or pec (firstname.lastname@example.org), attaching a copy of the Pre-Order so that it is unequivocally recognizable the customer registry and the number and date of the Pre-Order.
For the reimbursement procedures, these are better described in point 21 - Refund Methods.
8.2 – Sale of products not immediately available in stock
IPMShop S.r.l. also markets products not immediately available in its warehouse, for which the delivery times will be longer than the other products on sale (please refer to the delivery times specifically indicated in the product sheet).
8.3 – Smarttrackerkids subscriptions
On the site sito ipmshop.it are sold subscription plans related to the Smarttrackerkids product.
The subscription plans are managed by recursive payment, i.e. by automatically debiting a fixed monthly amount to the Customer. The amount that the Customer will pay monthly will be the one clearly indicated in the relevant product sheet.
IPMShop will issue a regular invoice or receipt for each monthly fee charged to the Customer.
Subscription plans have a duration of 12 months and will automatically renew for other 12 months, unless explicitly canceled one month before the deadline by the Customer. Renewal takes place under the same subscription conditions.
The subscription plans are regulated as follows (in addition to what is described directly in the specific product sheet):
- • Interruption of the Service due to improper use of the SIM: in this case the Customer would still continue to pay the subscription if the SIM block were to occur, as it is not possible to obtain refunds on subscription services that provide for the annual payment of the service.
- • Interruption of the SIM Service due to non-termination of the contract (incomplete payment or other): it will take place in the event of a return after activation of the SIM. If the return of the Smarttrackerkids product is not deemed suitable, the following amounts will be charged to the Customer:
1) €99,99 (listing price - VAT included) of the Smarttrackerkids watch;
2) €60 for the SIM subscription;
3) €10 as a supplement for the practice of SIM blocking, notice of termination, destruction and disposal of the SIM or other non-resalable/reusable according to the expertise of IPMShop and as already provided by these Contractual Conditions.
- • The notice of cancellation of the subscription must be received within 30 days of the last renewal. Otherwise it will not be possible to block the renewal, as it will already be confirmed. The only method recognized as valid for the notice of termination consists in sending an email to email@example.com indicating:
- • The accidental breakdown or not, disruption due to the non-functioning and change of the product, do not foresee subscription blocks or service interruptions. Only and exclusively if the new product or the replacement product, where required, the change at the expense of IPMShop , will be shipped no later than 15 working days from receipt of the faulty product to be returned. Beyond these times, IPMShop will be responsible for the payment of an amount equal to €25 that will not be charged or in the event that it will be returned to the Customer, up to a maximum of €50 reimbursement for a longer period of time 45 days from receipt of the return.
- • In case of loss, regardless of whether IPMShop undertakes to send a new product to the Customer at its own expense or not, it must necessarily follow the loss report to be sent no later than 14 days from the date of loss, to the email address firstname.lastname@example.org , indicating the order number and attaching a regular Report of Loss in order to block the SIM and be able to start the replacement procedure. The purchase of a new SIM, not included in any case as a replacement at the expense of IPMShop , therefore remains the responsibility of the Customer as indicated in the subscription packages, with discounted buybacks or not.
- • In the event that the Customer wishes to terminate the subscription before the minimum period (12 months), an Early Termination Penalty will be charged. The penalty will be calculated as follows: number of missing months to be paid X € 15 per month. This formula will be applied for the early termination of any subscription plan. In this case, the Customer must return the smartwatch to IPMShop, while the SIM will be deactivated immediately after the Customer's notification of Service Interruption (maximum 7 days, minimum 1 hour: from this moment, the SIM will be definitively deactivated and it will be necessary to activate another one in case the Customer reconsiders). If, otherwise, the Customer fails to return the watch together with the SIM to IPMShop, the Customer will be charged the monthly cost of the plan X the number of missing months, as well as the deactivation of the SIM.
9 – Transportation, Risk and Transfer of Property
The shipment is done by means of transporters chosen by IPMShop S.r.l. or by another subject on its behalf and it is carried out via carriage paid, with the customer debiting the bill. The goods travel at the risk of the Customer, nothing can be attributed to IPMShop S.r.l..
The shipment takes place throughout Italy and the delivery times specified for each shipment are to be intended starting from the date of entrusting the goods to the vector responsible for the shipment, unless otherwise agreed in writing between the parties, will occur during office hours (from 8.30 to 12.30 and from 14.00 to 18.00) on non-holiday days and from Monday to Friday.
At the time of delivery of the goods, the customer must verify the integrity of the packages and the quantitative and qualitative correspondence with what indicated in the DDT. In case of discrepancy, this must be reported on the same accompanying document and confirmed, within eight calendar days by e-mail to the commercial reference of IPMShop S.r.l. with registered letter (including certification of shipment and delivery) or Certified Mail (in case of hidden defects deriving from the transport). Even if the packaging is intact, the goods must be checked within eight calendar days from the receipt. Possible anomalies deriving from transport damages must be reported in writing by registered letter to the carrier and in copy to IPMShop S.r.l. within 8 calendar days from the receipt. Any report beyond the aforesaid terms will not be taken into consideration and will not be effective. For each declaration, the customer assumes full responsibility for what has been declared.
NOTICE: Due to the current situation in Italy, deliveries could be suspended or delayed in some geographical areas.
9.1 – Insured Shipping
In this regard, we point out the possibility of selecting the appropriate box when ordering to purchase shipping insurance, to be protected in the event of theft, loss or damaging of the goods by the courier.
The cost of insured shipping, once selected at checkout, varies based on the value of the goods purchased and is immediately calculated and specified as a separate item in the cart.
The insurance covers 100% of the value of the order which, in the event of loss or damage by the courier, will be returned to the customer without any additional cost. The shipment of additional goods to the Customer following the loss/damage of the goods will also be insured.
Damaged goods that need to be replaced as a result of the insurance, will be returned at the expense of the Customer to the address that will be communicated via email to the Customer who will request replacement.
The replacement goods will be shipped only and exclusively following receipt of the goods for which the exchange has been requested. The purchased goods must be returned in full: if part of the goods are missing or if held by the Customer, the latter will be charged to the Customer for the value of the entire order. The Customer can therefore receive the new goods only after the return of all the goods previously purchased, otherwise he can get the returned order back, in the conditions in which it was returned, upon payment of the shipping costs (at his discretion, with or without insurance ).
10 – Payments
The goods supplied must be paid during the order through irrevocable bank transfer or other circuits indicated on the site, unless different conditions that must be agreed in writing with IPMShop S.r.l..
The payment in installments is also available for all products with an amount equal to or greater than €200, for which there will be a specific wording in the respective product sheet with a simulation of the installment cost.
IPMShop S.r.l. reserves, at its sole discretion, the right not to proceed with the shipment of goods, even after accepting the order, to those customers who are "out of trust", with "insolvent", in "litigation" or payments by non-irrevocable bank transfer and/or unconfirmed banking.
11 – Orders Cancellation
The Customer may request from IPMShop S.r.l. the total or partial cancellation of the order, before it is processed and shipped (and before that the shipping of the order has been booked), only in writing and only through the official e-mail channels of IPMShop: mailbox (email@example.com) or pec (firstname.lastname@example.org), attaching a copy of the order/Pre-Order in such a way that the customer's personal data and the amount can be clearly recognized, indicating in detail the reasons.
IPMShop S.r.l. reserves the right to accept the cancellation of the order and may retain the value of 10% of the order total as Administrative Management of the file.
For the refund procedures, these are better described in point 21 - Refund Methods.
12 – Complaints and Return of Goods
Customers can make any COMPLAINT in relation to the purchase made in writing only through the official e-mail channels of IPMShop: mailbox (email@example.com) or pec (firstname.lastname@example.org), attaching a copy of the order/Pre-Order in such a way that the customer's personal data and the amount can be clearly identified, indicating in detail the reasons for the complaint, by way of example "shipping errors or lack of material".
IPMShop S.r.l. in no case can it be held responsible for any type of loss or damage, direct or indirect, whatever the cause. The Customer can never claim, for any reason, to benefit from a discount on the total cost of the invoices corresponding to an incomplete delivery or inherent in defective products, except as better detailed in point 18 - Right of Withdrawal.
The return of the goods to IPMShop S.r.l., after having expressed a formal written complaint and having obtained authorization to ship, must be addressed to the following address:
IPMShop S.r.l. c/o IdeaPM S.r.l., via G. Giusti n. 6 20090 Cesano Boscone (MI)
For each return, the value equal to 10% of the total order will be retained as Administrative Management of the file.
The goods to be returned must be in perfect condition, in the original packaging and shipped carriage paid to our warehouse, quoting the return number assigned on the document. If the goods were not returned in the manner and time requested, the refund will not be issued.
For the reimbursement procedures, these are better described in point 21 - Refund Methods.
13 – Warranty
The purchase made at IPMShop S.r.l., involves the full acceptance of the warranty conditions provided by the manufacturer, which are independent from the will of IPMShop S.r.l.. The customer, therefore, is aware that the goods purchased will be guaranteed by the manufacturer and its conditions, and therefore accepts, without any reserve, all the manufacturer's warranty ways to erogate the warranty, even with reference, purely by way of example, of the warranty manager also different from IPMShop S.r.l..
The products marketed by IPMShop S.r.l. to final consumers, as required by current legislation, will benefit from a warranty of 2 years if the products are re-orderable from our supplier or 1 year if the products are used, ex-demo, end of life, ie no longer re-orderable from our supplier.
The products marketed by IPMShop S.r.l. to subjects with VAT number, as required by current legislation, will benefit from a warranty of 1 year only if the products are re-orderable from our supplier.
The products under warranty must be sent to IPMShop S.r.l., which will verify the product, repairing or replacing it, if the problem occurred is covered by the warranty. If the good is no longer orderable, will be issued to the Customer a credit title that can be spent within 12 months on the website www.ipmshop.it; After this period, this title will become void. The costs for resending the product/s are all charged to the customer.
For any kind of information concerning the After-Sales Service, you can contact IPMShop S.r.l. from Monday to Friday through the online form.
The warranty of the products sold by IPMShop S.r.l. do not covers:
• The replacement of consumables (batteries, light bulbs, fuses, antennas, headphones, microphones, damage to the reading or recording heads, food, etc.);
• Software and licenses, including Cryptophone systems;
• The abnormal or non-compliant use of products.
Customers are asked to carefully read the instruction manual attached to each product, the faults caused by the accessories (power cables, etc.), faults (and subsequent consequences) due to the intervention of a repairer not authorized by IPMShop S.r.l., faults (and subsequent consequences) due to improper use of the product (professional, collective use, etc.), faults (and subsequent consequences) due to external causes.
Attention: the warranty does not apply to repairs of damages caused by external causes (for example: accidents, shocks, lightning, power surges, etc.) or by a customer error (such as, for example, the installation that does not comply with the manufacturer's specifications, use of the product that is harmful to it, use of the product for commercial or collective purposes, use of peripherals and/or accessories and/or unsuitable consumer products). In any case, IPMShop S.r.l. can not be held responsible for any refusal by the manufacturer in the application of the warranty.
In the event that the repairs are not covered by the warranty, the manufacturer will estimate a price quotation for it. Administrative costs will be requested by the manufacturer in case of refusal of the price quotation payment. In case of agreement, the customer must make a bank transfer, equal to the total price quotation, to the order of IPMShop S.r.l..
14 – Personal Data Treatment
According to the Legislative Decree of May 25 2016, no. 679, the customer acknowledges that "personal data" communicated and/or exchanged, even during pre-contractual information, will be processed in accordance with Legislative Decree no. 679/2016 and subsequent amendments and additions to the same Legislative Decree 679/2016. It is also understood that the customer expressly consents to the transfer of "personal data" according to and by effect of art. 44 of Legislative Decree 679/2016 and, in any case, to their communication and diffusion.
15 – Various Instructions
Each Party declares that it is aware of the provisions set forth in Legislative Decree 231/2001 (the Decree) and that it undertakes to influence its conduct, aimed at the implementation of the contract, on principles of transparency and correctness.
Each Party declares to have adopted and effectively applied corporate procedures and behavioral rules in order to prevent the commission of crimes according to the Legislative Decree 231/2001 and undertakes to keep them all effectively implemented for the entire duration of the contractual relationship.
The customer acknowledges that IPMShop S.r.l has adopted a Code of Ethics and an Organizational Model in compliance with the principles established by Legislative Decree 231/2001. The customer undertakes to respect the principles and rules of conduct contained and referred to in the Code of Ethics, as far as applicable. The non-compliance, even partial, of this obligation constitutes a serious breach of the obligations under the contract that legitimizes the suspension of the execution of the contract or in the most serious cases the resolution of the same with immediate effect, pursuant to and for the purposes of art. 1456 of the Civil Code, without prejudice to compensation for any damage caused, such as, but not limited to, those deriving from application to IPMShop S.r.l of the sanctions provided for by the aforementioned Legislative Decree 231/2001. The list of crimes pursuant to Legislative Decree 231/2001 is mandatory but could be extended in the future and this clause will be automatically extended to all crimes contemplated in the Decree introduced also after the date of signing the contract.
16 – Disputes and Responsibilities
In the event that it is not possible to eliminate a possible dispute between one or more Customers on one side and IPMShop S.r.l on the other, in a consensual manner, this dispute will be the exclusive jurisdiction of the Milan court. Some products may be subject to the regulations concerning "strategic products". These products can be exported only after express authorization by IPMShop S.r.l..
17 – Conditions
The conditions contained in this document may be changed without prior notice and will be valid from the date of publication on the website www.ipmshop.it.
18 – Right of Withdrawal
The right of withdrawal is applicable to all goods/products as regulated by the Consumer Code, in art. 59.
In the categorization indicated by law we find, by way of example and not exhaustively:
· The supply of personalized or made-to-measure goods;
· The supply of perishable goods;
· The supply of sealed goods which, for safety or health reasons, do not lend themselves to their return after opening;
· The supply of alcoholic drinks whose price, agreed upon, is linked to market fluctuations and whose delivery cannot take place before 30 days;
· The supply of newspapers, magazines and periodicals;
· The supply of video/audio/software delivered sealed and which have been opened;
· Contracts in which the consumer has specifically requested a visit by the professional for the purpose of carrying out repair or maintenance work.
In such cases, imperatives, expressly codified and not susceptible to analog expansion or modification by the professional or the parties, the seller has the right to refuse the return of the product and to deny the refund of the price paid only if, in a timely manner pursuant to art. 49, has indicated in the general conditions for which products the faculty is excluded pursuant to art. 54.
Therefore, Customers are invited to verify that the products purchased do not belong to the following product types:
· Disposable and non-disposable masks;
· Forbrain and Soundsory.
To exercise this right, within and no later than 14 days, with respect to a purchase made through the website www.ipmshop.it, the Customer must communicate in writing only through the official e-mail channels of IPMShop: mailbox (email@example.com) or pec (firstname.lastname@example.org), attaching a copy of the order in such a way that the customer's personal data and the number and date of the order can be clearly recognized.
IPMShop will reserve the right to verify the integrity of the goods, which must be sent by the Customer within the aforementioned period of 14 days at the following address:
IPMShop S.r.l. c/o IdeaPM via Giusti 6, 20090 Cesano Boscone (MI)
The reimbursement will therefore be subject to the receipt of the goods, in the times indicated and in the actual state in which they were sent by IPMShop, therefore intact in every component including external packaging.
Regarding the reimbursement methods, these are better described in point 21 - Refund Methods.
Important Note: the right of withdrawal is not valid for business customers, namely all customers who have specified a VAT number in their customer profile on the site.
19 – Promo and discount codes currently active on the site
This paragraph describes the conditions of the promos and discount codes (coupons) active on IPMShop.it.
Note: the promos and coupons that have been reserved for a specific customer will not be mentioned here, as a result of commercial agreements or initiatives taken personally between IPMShop and the customer concerned. For the conditions of these reserved discounts, refer to the communication between the parties at the time of the agreement or contact us at email@example.com.
Coupon currently active on our site:
no active coupons on the site at this moment.
19.1 – Mobility Bonus
On our site it is possible to purchase products eligible for the Mobility Bonus (eg: electric scooters), for which customers can benefit from a voucher equal to 60% of discount on the expence incurred, within a maximum of €500 discount. The discounted price, directly visible in the product sheet, is to be understood for Customers with the Mobility Bonus Code (to be specified in the appropriate text field relating to the product purchased). If the purchase is not successful due to an invalid code or a customer without a code, the price due will be the full price. In these cases, to obtain any refund and cancellation of the order, 5% of the amount paid will be retained as administrative costs.
20 – Delivery and payment information
We ship only to ITALY. If you wish to receive our products abroad, please contact us at firstname.lastname@example.org, providing us with information on the items to be shipped and on the destination address, and we will give you, in a short time, an estimated shipping cost.
We currently offer our customers the following types of online payment: bank transfer, Google Pay* and VISA, MasterCard and American Express credit cards.
The payment in installments is also available for all products with an amount equal to or greater than €200, for which there will be a specific wording in the respective product sheet with a simulation of the installment cost.
As for the bank transfer, once the order is placed, you will have to transfer the entire amount via your bank account. We ask you to send a proof of the transfer to our e-mail address email@example.com with reference to the order. Order fulfillment will start only after receipt of the transfer.
In case of payment by bank transfer, starting from the date of the order, the payment must be made within 7 days. Otherwise, the order will be canceled. In the event that the buyer should arrange the payment by bank transfer after 7 days, €5 + 1% of the order will be deducted, by way of reimbursement costs incurred by IPMShop.
*In order to use Google Pay, you need to use Chrome 61 or later and to be logged in with your own Google account with Google Pay associated.
20.2 Order confirmation and Invoicing
After the forwarding of your order on ipmshop.it, you will receive an email confirmation of the order itself. We inform you that this email will be also valid as Payment Receipt.
If you wish to receive the Invoice of your order, you are required to inform us by replying to the order confirmation email, within 7 days from the reception of that email.
If you have specified a VAT number during the order process or in your customer profile on ipmshop.it, you will automatically receive the invoice for your order as soon as the payment is processed.
We also remind you that, according to the art. 21 Dpr 633/72 and in compliance with the Electronic Invoicing regulatory, an Invoice with fiscal value will be regularly sent (in XML format) to the Revenue Agency (Agenzia delle Entrate) portal (SdI). This Invoice will be available inside your reserved area on the Revenue Agency site.
20.3 Order fulfillment
We will process your order in 3 working days from receipt of payment, within the limits of stock availability. In the event that one or more items are not immediately available, we will notify you as soon as possible and we will agree with you the possibility of a partial shipment.
Once the payment has been received, we will entrust your goods to the Courier, whose approximate delivery times are 1/2 working days after the pick-up, in most Italian locations. For delivery times you will not have to consider Saturday and public holidays. Any delays occurred to the Courier during transport are not our responsibility and can not constitute a reason for withdrawal or give the right to a refund. We remark what was expressed in point 8.2: some products (identifiable by a specific wording clearly visible on their product sheet), will have different delivery times: you will therefore have to refer to those delivery times for those specific products.
The delivery will be made during office hours, at the address you have specified in the order form: since it is not possible to agree with the Express Courier a precise delivery time, we suggest you to use an address where someone is always present for the pick-up. Remember to specify exactly both street number and ZIP code of your area and that the name you have specified for the delivery must coincide with the name or number on the intercom. When you pick up the goods from the courier, always make sure that the number of packages delivered coincide with the number indicated on the transport document and that the packages delivered to you are intact.
20.6 Missed Pick-up
If, however, at the time of delivery you or your representative were absent, the Express Courier will leave a notice of non-delivery through which you can request the free re-delivery of the shipment, according to the methods indicated in the notice, within the following 3 days. If the goods are not collected even at the second stage, the Express Courier will keep the goods in storage at its warehouse for three days. We hope that you will collect the goods: otherwise, we will be forced, with regret, to charge you additional costs for failure to collect the shipment.
For any inconvenience related to your shipments, you can contact our support service (firstname.lastname@example.org), which will help you in solving problems.
21 – Refund Methods
The refund will be made through the payment platform chosen automatically during the purchase, within 15 working days from the date of approval of the refund.
In order to be able to reimburse a Customer having paid by "Bank-wire Transfer" payment method, the Customer must communicate in writing only through the official e-mail channels of IPMShop: mailbox (email@example.com) or pec (firstname.lastname@example.org), attaching a copy of the order/Pre-Order in such a way that the Customer's personal data and the amount can be clearly identified, indicating their IBAN and the Bank Account Owner.
The present conditions are updated to March 23rd 2021.