1 – Preamble
The commercial relationships between IPMShop S.r.l. and the customers are regulated exclusively by the following general conditions of sale, excluding any other agreement, if not agreed in writing; also the placement of an online order, implies the full acceptance of the following conditions. The contract ends with the confirmation by IPMShop S.r.l. of the order issued by the client in writing.
2 – Customers
IPMShop S.r.l. sells to users after registration on the site www.ipmshop.it.
3 – Responsibility
IPMShop S.r.l. is not responsible for any damage or loss, direct and/or indirect, arising from the sale of goods and services offered in the catalog published on the site www.ipmshop.it, also for delayed and/or non-delivery of the product, or for the correspondence of the goods to specifications published on the site, or for any other fact not directly attributable to IPMShop S.r.l.
4 – Technical Information
The technical information included in the website www.ipmshop.it, are derived from the information published by the manufacturers of the goods included in our catalog. IPMShop S.r.l. therefore reserves the right to modify/adapt the technical and dimensional information of the products in the catalog, even without any prior notice, according to what will be communicated by the producers.
5 – Orders
Orders are accepted only and exclusively if sent in writing by fax/mail/e-mail (so-called "non-IT", managed with the support of the staff), or via the Internet (so-called "online"), or received in electronic form. The customer who sends the order "online", at the end of the procedure, will receive an e-mail with a confirmation, stating that the order has been received. For orders received in electronic form, the methods of acceptance and confirmation will be agreed with each customer.
6 – Prices
The selling price is the one indicated in the certificate of receipt of the order.
Prices and discounts can be changed at any time, without notice. In the sale of goods to customers of S. Marino located in San Marino, in compliance with the D.M. 24.12.1993, it is compulsory requested a copy of the invoice duly authenticated by the Tax Office of San Marino, within 4 months from the assignment of the goods, at the registered office of IPMShop S.r.l.. Receiving nothing, the event will be reported to the competent authority on the basis of the same legislation. IPMShop S.r.l. reserves the right to change prices at any time, without notice. In the event that an incorrect price is being published, since it is lower than the correct price in excess or equal to 50% and/or in any case in an evident way and/or clearly negligible, for any reason (error in our systems, human error, etc.), the order may be canceled, even in the case of initial validation, and the product will not be delivered, unless the orderer decides to proceed with the order and accepts the payment of the correct price.
7 – Product Availability
In the product catalog published on the website www.ipmshop.it, the quantity of products present at the IPMShop S.r.l. warehouse is highlighted and updated every 2 minutes from 7.00 to 21.00. Since access and the possibility to send "online" orders change the availability of the product in real time, IPMShop S.r.l. does not guarantee the certainty of assignment of the ordered goods, as long as the order itself will be visible in the "order history" area within your account.
8 – New, Ex-Demo or Used products
IPMShop S.r.l. sells New, Ex-Demo, Reconditioned, Used or end-of-life goods, excluding food products. Products could be subjected to quality and control tests before delivery to the customer.
8.1 – "Special Offers" Category
IPMShop S.r.l. also markets drop-shipping products (included inside the "Special Offers" category) for which delivery times will be longer than the other products on sale (20/40 working days on average).
9 – Transportation, Risk and Transfer of Property
The shipment is done by means of transporters chosen by IPMShop S.r.l. or by another subject on its behalf and it is carried out via carriage paid, with the customer debiting the bill. The goods travel at the risk of the Customer, nothing can be attributed to IPMShop S.r.l..
The shipment takes place throughout Italy and the delivery times specified for each shipment are to be intended starting from the date of entrusting the goods to the vector responsible for the shipment, unless otherwise agreed in writing between the parties, will occur during office hours (from 8.30 to 12.30 and from 14.00 to 18.00) on non-holiday days and from Monday to Friday.
Except for products belonging to "Special Offers" category (which are shipped by ordinary mail and thus delivered directly in the mailbox without the need for a signature by the recipient), at the time of delivery of the goods, the customer must verify the integrity of the packages and the quantitative and qualitative correspondence with what indicated in the DDT. In case of discrepancy, this must be reported on the same accompanying document and confirmed, within eight calendar days by e-mail to the commercial reference of IPMShop S.r.l. with registered letter (including certification of shipment and delivery) or Certified Mail (in case of hidden defects deriving from the transport). Even if the packaging is intact, the goods must be checked within eight calendar days from the receipt. Possible anomalies deriving from transport damages must be reported in writing by registered letter to the carrier and in copy to IPMShop S.r.l. within 8 calendar days from the receipt. Any report beyond the aforesaid terms will not be taken into consideration and will not be effective. For each declaration, the customer assumes full responsibility for what has been declared.
10 – Payments
The goods supplied must be paid during the order through PayPal, irrevocable bank transfer or other circuits indicated on the site, unless different conditions that must be agreed in writing with IPMShop S.r.l..
IPMShop S.r.l. reserves, at its sole discretion, the right not to proceed with the shipment of goods, even after accepting the order, to those customers who are "out of trust", with "insolvent", in "litigation" or payments by non-irrevocable bank transfer and/or unconfirmed banking.
11 – Orders Cancellation
The customer can ask for the cancellation of the order or part of it, IPMShop S.r.l. reserves the acceptance of its cancellation. The request for cancellation (and the acceptance) must be made through the online form for the cancellation of the orders.
12 – Return of Goods
The return of goods to IPMShop S.r.l. must be requested by informing us (to the following address: IPMShop Srl c/o IdeaPM Srl, via G. Giusti n. 6 20090 Cesano Boscone (MI), e-mail: email@example.com) of the decision to withdraw from this contract through an explicit declaration (for example, a letter sent by post or e-mail).
For each return, the value equal to 10% of the good will be retained as administrative management of the file.
The goods to be returned must be in perfect condition, in the original packaging and sent to our warehouse (with shipping costs charged to the Customer), quoting, on the document, the return number assigned. If the goods are not returned in the manner and time required, the credit will not be issued.
13 – Complaints
Any errors in shipping or lack of material must be reported, in writing and/or on-line, according to the procedures and terms indicated in point 9.
IPMShop S.r.l., can not under any circumstances be held responsible for any kind of loss or damage, direct or indirect, whatever the cause. The Customer can never claim, in any way, to benefit from a discount on the total cost of the invoices corresponding to an incomplete delivery or in relation with a product defection caused by the delivery.
14 – Warranty
The purchase made at IPMShop S.r.l., involves the full acceptance of the warranty conditions provided by the manufacturer, which are independent from the will of IPMShop S.r.l.. The customer, therefore, is aware that the goods purchased will be guaranteed by the manufacturer and its conditions, and therefore accepts, without any reserve, all the manufacturer's warranty ways to erogate the warranty, even with reference, purely by way of example, of the warranty manager also different from IPMShop S.r.l..
The products marketed by IPMShop S.r.l. to final consumers, as required by current legislation, will benefit from a warranty of 2 years if the products are re-orderable from our supplier or 1 year if the products are used, ex-demo, end of life, ie no longer re-orderable from our supplier.
The products marketed by IPMShop S.r.l. to subjects with VAT number, as required by current legislation, will benefit from a warranty of 1 year only if the products are re-orderable from our supplier.
The products under warranty must be sent to IPMShop S.r.l., which will verify the product, repairing or replacing it, if the problem occurred is covered by the warranty. If the good is no longer orderable, will be issued to the Customer a credit title that can be spent within 12 months on the website www.ipmshop.it; After this period, this title will become void. The costs for resending the product/s are all charged to the customer.
For any kind of information concerning the After-Sales Service, you can contact IPMShop S.r.l. from Monday to Friday through the online form.
The warranty of the products sold by IPMShop S.r.l. do not covers:
• The replacement of consumables (batteries, light bulbs, fuses, antennas, headphones, microphones, damage to the reading or recording heads, food, etc.);
• Software and licenses, including Cryptophone systems;
• The abnormal or non-compliant use of products.
Customers are asked to carefully read the instruction manual attached to each product, the faults caused by the accessories (power cables, etc.), faults (and subsequent consequences) due to the intervention of a repairer not authorized by IPMShop S.r.l., faults (and subsequent consequences) due to improper use of the product (professional, collective use, etc.), faults (and subsequent consequences) due to external causes.
Attention: the warranty does not apply to repairs of damages caused by external causes (for example: accidents, shocks, lightning, power surges, etc.) or by a customer error (such as, for example, the installation that does not comply with the manufacturer's specifications, use of the product that is harmful to it, use of the product for commercial or collective purposes, use of peripherals and/or accessories and/or unsuitable consumer products). In any case, IPMShop S.r.l. can not be held responsible for any refusal by the manufacturer in the application of the warranty.
In the event that the repairs are not covered by the warranty, the manufacturer will estimate a price quotation for it. Administrative costs will be requested by the manufacturer in case of refusal of the price quotation payment. In case of agreement, the customer must make a bank transfer, equal to the total price quotation, to the order of IPMShop S.r.l..
15 – Personal Data Treatment
According to the Legislative Decree of May 25 2016, no. 679, the customer acknowledges that "personal data" communicated and/or exchanged, even during pre-contractual information, will be processed in accordance with Legislative Decree no. 679/2016 and subsequent amendments and additions to the same Legislative Decree 679/2016. It is also understood that the customer expressly consents to the transfer of "personal data" according to and by effect of art. 44 of Legislative Decree 679/2016 and, in any case, to their communication and diffusion.
16 – Various Instructions
Each Party declares that it is aware of the provisions set forth in Legislative Decree 231/2001 (the Decree) and that it undertakes to influence its conduct, aimed at the implementation of the contract, on principles of transparency and correctness.
Each Party declares to have adopted and effectively applied corporate procedures and behavioral rules in order to prevent the commission of crimes according to the Legislative Decree 231/2001 and undertakes to keep them all effectively implemented for the entire duration of the contractual relationship.
The customer acknowledges that IPMShop S.r.l has adopted a Code of Ethics and an Organizational Model in compliance with the principles established by Legislative Decree 231/2001. The customer undertakes to respect the principles and rules of conduct contained and referred to in the Code of Ethics, as far as applicable. The non-compliance, even partial, of this obligation constitutes a serious breach of the obligations under the contract that legitimizes the suspension of the execution of the contract or in the most serious cases the resolution of the same with immediate effect, pursuant to and for the purposes of art. 1456 of the Civil Code, without prejudice to compensation for any damage caused, such as, but not limited to, those deriving from application to IPMShop S.r.l of the sanctions provided for by the aforementioned Legislative Decree 231/2001. The list of crimes pursuant to Legislative Decree 231/2001 is mandatory but could be extended in the future and this clause will be automatically extended to all crimes contemplated in the Decree introduced also after the date of signing the contract.
17 – Disputes and Responsibilities
In the event that it is not possible to eliminate a possible dispute between one or more Customers on one side and IPMShop S.r.l on the other, in a consensual manner, this dispute will be the exclusive jurisdiction of the Milan court. Some products may be subject to the regulations concerning "strategic products". These products can be exported only after express authorization by IPMShop S.r.l..
18 – Conditions
The conditions contained in this document may be changed without prior notice and will be valid from the date of publication on the website www.ipmshop.it.
19 – Right of Withdrawal
To exercise the right of withdrawal in relation to any product or service purchased through our website www.ipmshop.it and subdomains, you are required to inform us (to the following address: IPMShop Srl, via F. Brioschi 74, 20141 Milan (MI), e-mail: firstname.lastname@example.org) of your decision to withdraw from this contract through an explicit declaration (for example, a letter sent by post or e-mail). To meet the withdrawal deadline, it is sufficient that you send the communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal period. Please note that, pursuant to art. 59. co. 1, lett. i) of the Consumer Code, the right of withdrawal is excluded with regard to the provision of sealed computer softwares that has been opened after delivery. If you have placed an order, you have the right to withdraw from the contract, without giving any reason, within 14 days. The withdrawal period expires after 14 days.
In case you have purchased a product, the refund can be suspended until the goods are received or until the demonstration by you that you have sent the goods, if previous. In the case just described, please return the goods to the following address: IPMShop S.r.l. c/o IdeaPM via Giusti 6, 20090 Cesano Boscone (MI), without undue delay, and in any case within 14 days from the day in which you have communicated your withdrawal from this contract. The deadline is met if you send back the goods before the expiry of the 14-day period.
20 – Delivery and payment information
We ship only to ITALY. If you wish to receive our products abroad, please contact us at email@example.com, providing us with information on the items to be shipped and on the destination address, and we will give you, in a short time, an estimated shipping cost.
We currently offer to our customers two types of online payment: bank transfer and PayPal payment. regarding the bank transfer, once the order is placed, you will have to transfer the entire amount via your bank account. We ask you to send a proof of the transfer to our e-mail address firstname.lastname@example.org with reference to the order. Order fulfillment will start only after receipt of the transfer.
20.2 Order confirmation and Invoicing
After the forwarding of your order on ipmshop.it, you will receive an email confirmation of the order itself. We inform you that this email will be also valid as Payment Receipt.
If you wish to receive the Invoice of your order, you are required to inform us by replying to the order confirmation email, within 7 days from the reception of that email.
If you have specified a VAT number during the order process or during the registration on ipmshop.it, you will automatically receive the invoice for your order as soon as the payment is processed.
We also remind you that, according to the art. 21 Dpr 633/72 and in compliance with the Electronic Invoicing regulatory, an Invoice with fiscal value will be regularly sent (in XML format) to the Revenue Agency (Agenzia delle Entrate) portal (SdI). This Invoice will be available inside your reserved area on the Revenue Agency site.
20.3 Order fulfillment
We will process your order in 3 working days from receipt of payment, within the limits of stock availability. In the event that one or more items are not immediately available, we will notify you as soon as possible and we will agree with you the possibility of a partial shipment.
Once the payment has been received, we will entrust your goods to the Courier, whose approximate delivery times are 1/2 working days after the pick-up, in most Italian locations. For delivery times you will not have to consider Saturday and public holidays. Any delays occurred to the Courier during transport are not our responsibility and can not constitute a reason for withdrawal or give the right to a refund. We remark what was expressed in point 8.1: the products marketed by IPMShop S.r.l. included in the section called "Special Offers", will have longer delivery times (20/40 working days on average) compared to other products on sale on the site, as they will be shipped from international warehouses by ordinary mail.
The delivery will be made during office hours, at the address you have specified in the order form: since it is not possible to agree with the Express Courier a precise delivery time, we suggest you to use an address where someone is always present for the pick-up. Remember to specify exactly both street number and ZIP code of your area and that the name you have specified for the delivery must coincide with the name or number on the intercom. When you pick up the goods from the courier (with the exception of the products included in the "Special Offers" section, thus the ones sent by ordinary mail, which are sent directly to the mailbox without the recipient's signature), always make sure that the number of packages delivered coincide with the number indicated on the transport document and that the packages delivered to you are intact.
20.6 Missed Pick-up
If, however, at the time of delivery you or your representative were absent, the Express Courier will leave a notice of non-delivery through which you can request the free re-delivery of the shipment, according to the methods indicated in the notice, within the following 3 days. If the goods are not collected even at the second stage, the Express Courier will keep the goods in storage at its warehouse for three days. We hope that you will collect the goods: otherwise, we will be forced, with regret, to charge you additional costs for failure to collect the shipment.
For any inconvenience related to your shipments, you can contact our support service (email@example.com), which will help you in solving problems.
The present conditions are updated on January 2019.