Delivery and payment information
We only ship to Italy and Europe. If you wish to receive our products in other geographical areas, please contact us at e-commerce@ipmshop.it, providing us with information on the items to be shipped and the destination address, and we will send you, in a short time, an estimate of shipping costs.
Payment
Orders placed on the site can be paid by irrevocable bank transfer or by other payment circuits that can be selected at checkout. We invite you to refer to the specific contractual terms and conditions of each payment method or providerservice to obtain more information on them.
As regards the bank transfer, once the order you will have to transfer the entire amount via your bank account. We ask you to send proof of the bank transfer to our email address e-commerce@ipmshop.it referring to the order. Processing of the order will only begin after receipt of the bank transfer.
In case of payment by bank transfer, starting from order date, payment must be made within 7 days. Otherwise, the order will be cancelled. In the event that the buyer orders payment by bank transfer after 7 days, he will be deducted €5 + 1% of the order, as expenses reimbursement incurred by IPMShop.
Confirmation of the order and Invoicing
After submitting your order on ipmshop.it, you an order confirmation email will be sent. We inform you that this email will also be considered valid as Payment Consideration.
If you would like to receive the Invoice for your order, you are required to notify us by replying to the order confirmation email, within 7 days of receiving the aforementioned email.
In case a VAT number is specified at the time of ordering or in your customer profile on ipmshop.it, you will automatically receive the invoice for your order as soon as the payment is processed.
We also remind you that , pursuant to art. 21 Presidential Decree 633/72 and in compliance with the legislation on Electronic Invoicing, an Invoice with tax value (in XML format) will be regularly sent to the Revenue Agency (SdI) portal. This Invoice will be made available in your reserved area on the Revenue Agency website.
Processing of the order
We will process your order within 3 working days of receiving payment, within the limits of stock availability. In the event that one or more items are not immediately available, we will inform you as soon as possible and we will agree with you on the possibility of a partial shipment.
Shipping
Once payment has been received, we will entrust your goods to the Courier, whose approximate delivery times are from 1 to 7 working days after collection, in most Italian locations. For delivery times you will not have to consider Saturdays and holidays. Any delays experienced by the courier during transport are not our responsibility and cannot constitute grounds for withdrawal or give the right to compensation. We further take this opportunity to underline what is expressed in point 8.2, i.e. that some products (identifiable by specific wording clearly visible within their product data sheet), will have different delivery times: reference must therefore be made to those delivery times for those specific products.
We also remind you that the goods will be shipped only following the actual crediting of the total amount of the order to our bank account (the technical times depend on the payment method chosen at the time of the order).
Delivery
Delivery will be made during office hours, to the address you indicated in the order form: as it is not possible to agree with the Courier Once you have given a precise delivery time, we recommend using an address where someone is always present for collection. Remember to accurately indicate both the house number and the postal code of your area and that the name you indicate must always coincide with the name or number shown on the intercom. When you collect the goods, always check that the number of packages shown on the transport document coincides with those ordered and that the packages delivered to you are intact.
Failure to collect
If, however, you or your representative were absent at the time of delivery, the Express Courier will leave a notice of failed delivery through which you can request free redelivery of the shipment, according to the methods indicated in the notice, within the following 3 days. If the goods are not collected even on the second pass, the Express Courier will keep the goods in stock at its warehouse for three days. We hope that you will collect the goods: otherwise, we will be forced, with regret, to charge you the additional costs for failure to collect the shipment.
Assistance
For any inconvenience relating to your shipments, you can contact our assistance service (e-commerce@ipmshop.it), which will help you troubleshoot.
Pick up on site
This method is available during CheckOut by selecting "Collect on site" among the available shipping methods.
Once your order has been prepared and is ready for collection, you will receive a confirmation email and the relevant order status will be appropriately updated.
From receipt of the email, the order will be available from the following day for the following 10 working days for collection on your part (exact address and times will then be communicated via email to confirm collection availability).
Exceeded 10 days, if the order is not collected, management costs for non-collection will be charged, which at the discretion of iPMShop Srl may vary from 5% to 20% of the order with a minimum applicable amount of €5 for preparation and disposal of the packaging material used, which will be withheld from the refund amount or be paid according to the payment methods communicated by IPMShop Srl within a maximum of 30 days from the failed collection.
For collection, the compilation of a document (provided by us at our office) where the order reference and the registration/payment email with relative signature will be requested. The document will be provided in copy once signed, as proof of delivery.
With the "Collect on site" shipping method, IPMShop Srl is exempted from any liability due to breakage or otherwise, resulting from transport or for subsequent reports from IPMShop Srl attributable to transport or not visible at the time of collection.
In case of delegation, it will be necessary to send a delegation email in advance to the email address