What to do if the device has been associated with another account?

If the device you are trying to pair is connected to another account, you can follow these detailed steps to resolve the issue:

• Insert another SIM card | Insert a SIM card inside SmartTrackerKids 20T, if there is a SIM card, remove it and replace it with a SIM making sure you have active data, voice and SMS traffic
• Send an APN | command In order to be able to use the SIM with data functionality and therefore remote control from the app, it is necessary to obtain the following information from your operator: Name APN, MCC, MNC . Once you have this data, you can send an SMS from another device to the SIM inserted in the switched-on watch: "pw,123456,apn,APNname,username,password,PLMN#". After sending the command, you should receive an SMS response with “ set apn… succeeded ”. Restart your device.
• Restore factory settings | This step will remove the association with the previous account and restore the initial factory settings. You will then be able to associate the Smartwatch with your new account.
• Register the device to your account | Log in or create an account in the app and follow the instructions to connect your device