Customer care
We recognize the importance of providing quality customer service and are determined to provide you with the assistance you need to take full advantage of your experience with IPMShop.it. Our operators are trained and ready to deal with any of your questions or problems you may have. Our priority is to make sure that your request is handled carefully, in due time and that you receive an appropriate response.
IPMShop.it is pleased to offer you a Customer Service complete with Pre and Post-sales customer assistance, so as to allow an informed purchase and answer any doubts or questions about the products purchased. You will be able to get in touch with a qualified operator to respond exhaustively to your requests, providing you with personalized assistance that can best meet your needs.
Days | Monday Friday
Hours | 8:30 a.m - 5:30 p.m.
You can get in touch with the IPMShop.it Customer Service by email by writing to e-commerce@ipmshop.it . We recommend detailing your request in the best possible way, so that it is possible to better identify the reason for the contact and direct you to the Operator who can best respond to your needs.
ChatBot
To guarantee you an immediate and available 24/7 Customer Service, we have introduced and developed the IPMShop.it ChatBot.
The ChatBot is designed to answer frequently asked questions and offer you basic assistance, for other needs we offer the possibility of being able to get in touch with a qualified Operator, available on the days and times indicated, but with shorter response times than assistance via mail.
To view the ChatBot icon on the IPMShop.it website, you will need to have accepted the Cookies, which will allow the ChatBot to assist you at any time. If you do not see the ChatBot icon, you can review the Cookie consent provided by clicking here (we recommend accepting all Cookies for a better experience on IPMShop.it), reloading the page the ChatBot icon will appear at the bottom right.
We are aware that every customer has different needs, so we are here to listen to you carefully and understand your specific needs. We aim to create an online shopping experience that is unique, personalized and satisfying for you. So, don't hesitate to contact us and let our customer service team support you with every need.
Pre-Sales Assistance
Our team of operators is made up of professionals who understand the challenges and needs of the world of online shopping on e-Commerce portals, which is why we give you the opportunity to receive support before each purchase. At every stage of the purchasing or product decision-making process, you can receive assistance tailored to your needs.
Whether you have questions about the products or need advice before making a purchase, it will be possible to request immediate support from qualified operators. The objective for which we have decided to offer the Pre-Sales service is to allow informed purchases and to be able to recommend the best product at the best price that reflects your expectations.
After Sales Assistance
After having supported you in the purchase phase, we will be happy to be able to support you even after receiving your order. The satisfaction of our customers is our priority, the reviews on TrustPilot reflect our priority, which is why we have dedicated qualified operators to after-sales support, both for installation and for technical questions you will find adequate support.
Our after-sales service offers you the possibility of receiving support and assistance once the purchase has been made, even in the case of return, guarantee or replacement of the purchased products. By choosing IPMShop.it, you are not making a simple purchase, but you know you have a competent team that is always ready to support you and will take care of you and your purchases in the long term.
We are here to make your experience on IPMShop.it as pleasant as possible and guarantee you a quality customer service in line with your needs.
Do not hesitate to contact us through the channel you prefer, and we will be happy to assist you and answer your questions.