Ezviz

You can associate each Ezviz account with an email address or a telephone number. If you have lost your password, simply select "Forgot your password" on the Ezviz app login page. A 4-digit Verification Code will be sent to you via email or SMS. Enter the code to complete the process of changing or recovering your password.

A single app and an application for Windows

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Before reselling a device, returning it to the distributor, or sending it for service, you will need to delete your account, as it is a security device. In fact, when you add an Ezviz device to your account, you will become a unique user. Otherwise it will not be possible for another user to add the device to their account and the Ezviz app will warn them that the device is already bound and unusable (“Device already paired with another account”).

A single app and an application for Windows

All Ezviz products can be viewed, configured and managed via the dedicated (free) app, available for iOS and Android. By installing the Ezviz app on your smartphone, just scan the QR code to be online immediately. If you want to view the recordings of your PC camera (for Windows only), frame the specific QR.

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Yes, you can delete your personal data using Ezviz apps: Home / Settings / More / Account Security / Delete Account. This action is not reversible, so be careful: you will not be able to reactivate the account in the future. Furthermore, you will no longer be able to use the phone number/email associated with the deleted account. It is therefore advisable to delete the Ezviz devices present on the account before deleting it, since, after deletion, you will no longer be able to transfer them to a new Ezviz account if this data is still associated with the old account (in this case Ezviz is not responsible).

A single app and an application for Windows

All Ezviz products can be viewed, configured and managed via the dedicated (free) app, available for iOS and Android. By installing the Ezviz app on your smartphone, just scan the QR code to be online immediately. If you want to view the recordings of your PC camera (for Windows only), frame the specific QR.

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You can find out by entering the login credentials of the deleted account. The app will display the message: “This user does not exist”.

A single app and an application for Windows

All Ezviz products can be viewed, configured and managed via the dedicated (free) app, available for iOS and Android. By installing the Ezviz app on your smartphone, just scan the QR code to be online immediately. If you want to view the recordings of your PC camera (for Windows only), frame the specific QR.

Download one of the applications

You have no limits, this will allow you to create ecosystems of variable size based on your needs without any type of maximum constraint for adding devices.

A single app and an application for Windows

All Ezviz products can be viewed, configured and managed via the dedicated (free) app, available for iOS and Android. By installing the Ezviz app on your smartphone, just scan the QR code to be online immediately. If you want to view the recordings of your PC camera (for Windows only), frame the specific QR.

Download one of the applications

Given that, in the event of motion detection, videos and photos are always saved on the SD card (if present in the device), or stored on the Ezviz cloud (if the user has subscribed to a subscription). In any case, every user has the possibility, thanks to the Ezviz app, to access the live view page by clicking on the camera icon from the Home page. On the page there are video and photo icons that give the possibility to record a video or take a photo. These contributions are stored on your mobile device's album, which can be accessed from the Ezviz app: More / My Album.

A single app and an application for Windows

All Ezviz products can be viewed, configured and managed via the dedicated (free) app, available for iOS and Android. By installing the Ezviz app on your smartphone, just scan the QR code to be online immediately. If you want to view the recordings of your PC camera (for Windows only), frame the specific QR.

Download one of the applications

Yes, using the Ezviz Studio program (downloadable from the Ezviz website at this link ), you will be able to access your account and view the images of the Ezviz cameras in playback, both on a PC and on a screen. Note: The program only works with the Windows operating system.

A single app and an application for Windows

All Ezviz products can be viewed, configured and managed via the dedicated (free) app, available for iOS and Android. By installing the Ezviz app on your smartphone, just scan the QR code to be online immediately. If you want to view the recordings of your PC camera (for Windows only), frame the specific QR.

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No, Ezviz Studio is only available for Windows.

A single app and an application for Windows

All Ezviz products can be viewed, configured and managed via the dedicated (free) app, available for iOS and Android. By installing the Ezviz app on your smartphone, just scan the QR code to be online immediately. If you want to view the recordings of your PC camera (for Windows only), frame the specific QR.

Download one of the applications

Yes, it is possible by enabling the "Notification Schedule" in the Ezviz app, where you will find: Camera Settings / Alarm Notification, and then access: "Notification Calendar". You will then be able to set predefined time slots to which to associate the reception of notifications if it is detected a movement. The time slots can be replicated for other days, but it is also possible to set different times for different days. If a notification time schedule is set, simply leave the "Notification Schedule" flag active Ezviz app will automatically enable the "Alarm Notification" for the set times and days, without the need to enter the flag if you have home control hubs such as Ezviz - A1 and Ezviz - A1S, it is also possible to schedule the switching of the alarms. alarm mode (Disarmed, Armed, Partially Armed).

A single app and an application for Windows

All Ezviz products can be viewed, configured and managed via the dedicated (free) app, available for iOS and Android. By installing the Ezviz app on your smartphone, just scan the QR code to be online immediately. If you want to view the recordings of your PC camera (for Windows only), frame the specific QR.

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Yes, through the Ezviz app you can share images with family and friends, as long as everyone has their own personal Ezviz account, defining the sharing permissions: live view, playback, alarm (notifications), two-way audio. To set up a share, click on the camera icon, select the share symbol and follow all the steps. The family member or friend will receive the sharing request on their Ezviz account. Accepting this request will complete the sharing process.

A single app and an application for Windows

All Ezviz products can be viewed, configured and managed via the dedicated (free) app, available for iOS and Android. By installing the Ezviz app on your smartphone, just scan the QR code to be online immediately. If you want to view the recordings of your PC camera (for Windows only), frame the specific QR.

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Given that all cameras record to a microSD card, in case of motion detection, some devices also support continuous recording. Check that the “All day” option is present in "Camera settings": Archive status. Then enable the 24h recording function.

A single app and an application for Windows

All Ezviz products can be viewed, configured and managed via the dedicated (free) app, available for iOS and Android. By installing the Ezviz app on your smartphone, just scan the QR code to be online immediately. If you want to view the recordings of your PC camera (for Windows only), frame the specific QR.

Download one of the applications

Yes, the Ezviz app allows you to view up to 4 cameras on the same account at the same time. From the live view of a camera, click the button representing the 4-split screen to switch to the simultaneous view and add one or more cameras. To remove a camera from the view, press and hold on the preview and drag the view to the trash.

A single app and an application for Windows

All Ezviz products can be viewed, configured and managed via the dedicated (free) app, available for iOS and Android. By installing the Ezviz app on your smartphone, just scan the QR code to be online immediately. If you want to view the recordings of your PC camera (for Windows only), frame the specific QR.

Download one of the applications

Every time there is a new firmware, the Ezviz app will warn you with a red dot on the device's Home page, next to the settings symbol (wheel). Click on the / Device Version wheel to launch the new update.

A single app and an application for Windows

All Ezviz products can be viewed, configured and managed via the dedicated (free) app, available for iOS and Android. By installing the Ezviz app on your smartphone, just scan the QR code to be online immediately. If you want to view the recordings of your PC camera (for Windows only), frame the specific QR.

Download one of the applications

Yes, through the “Detector-Telecamera” association. Both the detector and the camera must first be added to your account and be operational and online on the same Wi-Fi network. In case of alarm you will receive a video verification from the set camera.

1. Select the detector;
2. Select: "Camera Connection";
3. Select: "Connection";
4. Confirm with: "OK".

Every time you add a camera, turn the control unit off and on again, so that it can memorize the new device inserted. In this way the control unit will be able to combine it with one of the detectors.

A single app and an application for Windows

All Ezviz products can be viewed, configured and managed via the dedicated (free) app, available for iOS and Android. By installing the Ezviz app on your smartphone, just scan the QR code to be online immediately. If you want to view the recordings of your PC camera (for Windows only), frame the specific QR.

Download one of the applications

If the camera has an Ethernet input you can connect it to the router via a LAN cable. Furthermore, the Ezviz - C3A model can be associated with the WLB base, equipped with a 4G SIM slot (suitable for use in places without a Wi-Fi network). Other models offer the possibility of inserting a SIM or connecting to the internet via a special hub which in some cases offers the possibility of browsing via cable or data SIM.

A single app and an application for Windows

All Ezviz products can be viewed, configured and managed via the dedicated (free) app, available for iOS and Android. By installing the Ezviz app on your smartphone, just scan the QR code to be online immediately. If you want to view the recordings of your PC camera (for Windows only), frame the specific QR.

Download one of the applications

You can do this via the Ezviz app. For some outdoor camera models it is possible to access its settings by enabling: "Alarm Notification", below go to the section: "Motion Detection Area" and customize it with the function: "Draw Motion Detection Area".

A single app and an application for Windows

All Ezviz products can be viewed, configured and managed via the dedicated (free) app, available for iOS and Android. By installing the Ezviz app on your smartphone, just scan the QR code to be online immediately. If you want to view the recordings of your PC camera (for Windows only), frame the specific QR.

Download one of the applications

If you do not want to receive false alarms you can change: “Motion detection sensitivity” on the cameras. The PIR T1 sensor, on the other hand, is "pet immune" for all animals up to 25 kg. The cameras and other new generation devices offer the possibility of natively excluding alerts caused by the passage of animals thanks to the integrated AI.

A single app and an application for Windows

All Ezviz products can be viewed, configured and managed via the dedicated (free) app, available for iOS and Android. By installing the Ezviz app on your smartphone, just scan the QR code to be online immediately. If you want to view the recordings of your PC camera (for Windows only), frame the specific QR.

Download one of the applications

Yes, without any limits. As for the devices that can be connected to the App, Ezviz does not set a maximum number of alarm control units that can be installed and configured under a single account.

A single app and an application for Windows

All Ezviz products can be viewed, configured and managed via the dedicated (free) app, available for iOS and Android. By installing the Ezviz app on your smartphone, just scan the QR code to be online immediately. If you want to view the recordings of your PC camera (for Windows only), frame the specific QR.

Download one of the applications

This message may mean that too many devices are connected to the same Wi-Fi network as the router (Smartphone, Tablet, cameras, etc.). Try reducing the number of devices, or connect Ezviz devices on one network: "Guests" (usually all routers have one). From the Ezviz : Definition app, also try reducing the resolution of each camera.

A single app and an application for Windows

All Ezviz products can be viewed, configured and managed via the dedicated (free) app, available for iOS and Android. By installing the Ezviz app on your smartphone, just scan the QR code to be online immediately. If you want to view the recordings of your PC camera (for Windows only), frame the specific QR.

Download one of the applications

1. Make sure the function: "Alarm Notification" is active; or the function: "Notification Programming" (in case of programming - Calendar);
2. Make sure the Wi-Fi signal on your Smartphone is sufficient;
3. Make sure you are not logged out of the app;
4. Make sure the app is not blocked, even by an active antivirus;
5. If the account was registered via email, check your junk mail: the email with the "verification code" may be in your spam folder. If you cannot find the code sent, check with another email; If the account was registered via a mobile number, confirm whether your mobile phone is capable of receiving further SMS;
6. If the alarm messages still do not appear, press the Reset button for 10 sec. and reset the camera settings;
7. With the same settings, try with another smartphone. ATTENTION: only Android smartphones sold in Europe have a Google program capable of receiving alarm notifications;
8. Check the settings of your smartphone (Android) to ensure that the battery saving function has not disabled notifications. In the eligible case;
9. If you have not yet solved the problem, contact Ezviz assistance providing: the smartphone model and the operating system version (Android/iOS); the version of the Ezviz app, the screenshots of the "Gallery" showing images / videos following alarms received in the last 3 days. Support will do all the checks to establish whether the problem was caused by the Ezviz cloud, or by your mobile device.

A single app and an application for Windows

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Given that all Ezviz devices support a 2.4GHz Wi-Fi connection and the latest generation routers normally have Dual Band functionality (2.4GHz + 5GHz), try (at least for the first registration of the Ezviz device to the cloud) to turn off the Wi-Fi -Fi 5 GHz, as it may hinder the pairing of new devices. Other general tips: 1) Separate the two networks (2.4GHz and 5GHz), setting two different passwords for the networks. 2) Disable any firewalls, or Mac filters. 3) Enable the UpNP, P2P protocols.

A single app and an application for Windows

All Ezviz products can be viewed, configured and managed via the dedicated (free) app, available for iOS and Android. By installing the Ezviz app on your smartphone, just scan the QR code to be online immediately. If you want to view the recordings of your PC camera (for Windows only), frame the specific QR.

Download one of the applications

Being a security device, the moment you add an Ezviz device to your account you become a unique user. If you later try to add the device to a new account, the Ezviz app displays the message.

Before you can pair the device with a new account, you must therefore delete it from the previously created account. If you purchase used products, please note that the product has been deleted from the previous account. Managing the Ezviz device is your responsibility. If, within 15 days (as required by EU legislation) a user wishes to return the product to the retailer, he must first delete it from his account: Ezviz app: Settings / Delete Device.

A single app and an application for Windows

All Ezviz products can be viewed, configured and managed via the dedicated (free) app, available for iOS and Android. By installing the Ezviz app on your smartphone, just scan the QR code to be online immediately. If you want to view the recordings of your PC camera (for Windows only), frame the specific QR.

Download one of the applications

All Class 10 UHS-1 or higher microSD cards are supported. Check (device datasheet) compatibility for memory cards up to 128 GB or 256 GB.

A single app and an application for Windows

All Ezviz products can be viewed, configured and managed via the dedicated (free) app, available for iOS and Android. By installing the Ezviz app on your Smartphone, just scan the QR code to be immediately online. If you want to view the recordings of your PC camera (for Windows only), frame the specific QR.

Download one of the applications

1. Check compatibility (Class 10 UHS-1 or higher);
2. Check in the technical specifications that the card type is supported (128 / 256GB);
3. Format the card using the function: "Initialize". Use the Ezviz app, and not your PC;
4. Try using another microSD card. If despite this you still have not solved the problem, contact the support service.

A single app and an application for Windows

All Ezviz products can be viewed, configured and managed via the dedicated (free) app, available for iOS and Android. By installing the Ezviz app on your smartphone, just scan the QR code to be online immediately. If you want to view the recordings of your PC camera (for Windows only), frame the specific QR.

Download one of the applications

Battery-powered cameras offer different durations depending on the model, but in general there are some precautions that can be taken to improve battery life. The batteries present in Ezviz products are lithium batteries, therefore we recommend that for a longer overall lifespan, you maintain their state of charge between 50% and 80%, it is known to be the ideal % of charge that allows the lithium batteries last longer, offering greater performance.

Furthermore, by intervening on the sensitivity and frequency of detection, it will be possible to remodulate the notifications and therefore the activities that the cameras will have to monitor and notify you.

Some routers can lead to higher battery consumption, this depends on the technology of the router or the power with which the signal arrives, the better the reception, the lower the consumption.

Some cameras, in addition to allowing direct connection to Wi-Fi, offer the possibility of using a Hub or Gateway for data communication, this usually has lower energy consumption than a direct data connection.

For compatible models, we recommend that you consider installing a dedicated Ezviz solar panel, which will allow the battery to be recharged daily using solar energy.

A single app and an application for Windows

All Ezviz products can be viewed, configured and managed via the dedicated (free) app, available for iOS and Android. By installing the Ezviz app on your smartphone, just scan the QR code to be online immediately. If you want to view the recordings of your PC camera (for Windows only), frame the specific QR.

Download one of the applications

The Privacy Guarantor has declared that all cameras placed inside private residences must be installed so as not to directly frame windows, balconies or any space of other properties.

A single app and an application for Windows

All Ezviz products can be viewed, configured and managed via the dedicated (free) app, available for iOS and Android. By installing the Ezviz app on your Smartphone, just scan the QR code to be immediately online. If you want to view the recordings of your PC camera (for Windows only), frame the specific QR.

Download one of the applications

Select “Skill” in the voice assistant settings and type " Ezviz ". Type the Ezviz account (mobile number +39xxxxxxxxxx / email) to import as requested by the assistant and enter the password. Type your username if your Ezviz account is not recognized (it is indicated in the Ezviz app: little man at the top left / My profile, or in the Ezviz Studio program: Account / name. If you have encountered problems, contact technical support.

To connect the Ezviz account to the Google voice assistant, you will have to add the partner or devices that work with Google from the Google Home app, then search for Ezviz and enter your account credentials.

A single app and an application for Windows

All Ezviz products can be viewed, configured and managed via the dedicated (free) app, available for iOS and Android. By installing the Ezviz app on your smartphone, just scan the QR code to be online immediately. If you want to view the recordings of your PC camera (for Windows only), frame the specific QR.

Download one of the applications

All Ezviz cameras and smart plugs. Generally, the devices that can be connected to the app but cannot be controlled are sensors and in general devices that do not connect directly to Wi-Fi but need a Hub to function. You can check from time to time before purchasing a product whether the device it is compatible with Alexa or Google.

A single app and an application for Windows

All Ezviz products can be viewed, configured and managed via the dedicated (free) app, available for iOS and Android. By installing the Ezviz app on your smartphone, just scan the QR code to be online immediately. If you want to view the recordings of your PC camera (for Windows only), frame the specific QR.

Download one of the applications

Through simple voice commands (“Alexa/Hey Google show me the XXX camera”, “Alexa/Google Home turn off the XXX light”), you can activate the functions of your devices. Alexa and Google, in this way, will act as a central hub where it will be possible to monitor all connected devices. Prerequisite: from the Ezviz app, do not disable "Audio" and "Encrypted photo".

A single app and an application for Windows

All Ezviz products can be viewed, configured and managed via the dedicated (free) app, available for iOS and Android. By installing the Ezviz app on your smartphone, just scan the QR code to be online immediately. If you want to view the recordings of your PC camera (for Windows only), frame the specific QR.

Download one of the applications

In the case of a single subscription, CloudPlay is only valid for one camera. If you have more than one camera and want to record them with CloudPlay, you must purchase a subscription for each, or sign up for a "multi camera" subscription (up to 4 cameras). You can only subscribe to one multi-camera subscription per account. Your CloudPlay subscription is personal and cannot be transferred to another account. If you transfer ownership of a device with a CloudPlay subscription to someone else, you cannot also transfer the subscription as it is linked to your Ezviz account.

A single app and an application for Windows

All Ezviz products can be viewed, configured and managed via the dedicated (free) app, available for iOS and Android. By installing the Ezviz app on your smartphone, just scan the QR code to be online immediately. If you want to view the recordings of your PC camera (for Windows only), frame the specific QR.

Download one of the applications

The available subscriptions are:

1. Single subscription
2. Annual subscription (7 for 30 days)
3. Monthly subscription (7/7 for 30 days). In the monthly / annual subscription period, the recordings of the last days (7/30) will remain on the cloud.
4. Multi-camera subscription (up to 4 cameras) annual or monthly. During the subscription period (monthly/annual) the recordings of the last days (7/30) will remain in the cloud.

A single app and an application for Windows

All Ezviz products can be viewed, configured and managed via the dedicated (free) app, available for iOS and Android. By installing the Ezviz app on your smartphone, just scan the QR code to be online immediately. If you want to view the recordings of your PC camera (for Windows only), frame the specific QR.

Download one of the applications

You can purchase CloudPlay directly from the Ezviz app and set up automatic payments (if you have a valid credit card).

You can select: "Single camera" or "Multi camera", in order to select the device for which you want to record images and videos in the cloud.

A single app and an application for Windows

Ezviz products can be viewed, configured and managed via the dedicated (free) app, available for iOS and Android. By installing the Ezviz app on your smartphone, just scan the QR code to be online immediately. If you want to view the recordings of your PC camera (for Windows only), frame the specific QR.

Download one of the applications

At any time you wish, you can stop registering from your subscription. The same will neither be canceled nor extended. After you stop recording, the camera will not record any new clips to the cloud storage, but you will always be able to view and playback video clips and alarm history (within the storage period). For example, if you have a 7-day cloud storage plan and decide to stop recording on January 8th, you can play back your recorded history from January 1st until you stop recording. The following day, you will be able to view and play the history recorded from January 2nd to January 8th. By January 15th, all data that exceeds the number of days of storage will be deleted. Once activated, your subscription period begins immediately and will not stop if you stop registering. For example, if you activate the service on August 15 and your subscription period is one month, if you stop cloud recording between August 20 and August 30, your subscription period will end on September 15.

If you have set up automatic credit card payments, your subscription will automatically renew at the end of each billing cycle.

You can change both the storage period and the billing (e.g. 7-day plan becoming a 30-day plan) on your CloudPlay subscription.

A single app and an application for Windows

All Ezviz products can be viewed, configured and managed via the dedicated (free) app, available for iOS and Android. By installing the Ezviz app on your smartphone, just scan the QR code to be online immediately. If you want to view the recordings of your PC camera (for Windows only), frame the specific QR.

Download one of the applications