Order management

The following payment methods are available for your orders on IPMShop.it:

• PayPal (direct payment or in 3 installments)
• Credit card (Stripe)
• Apple Pay (Stripe)
• Google Pay (Stripe)
• Bank transfer
• Instalments (PayPal pays in 3 installments and Klanera via Stripe)

Regardless of the payment method chosen, no surcharge or variation will be applied to the order total, in order to allow you to select your preferred payment method.

The payment method you choose influences the shipping time, so we recommend you take this aspect into consideration. Payments such as bank transfer may take up to 5 days to receive and verify.

For more information on installment payments, click here.

On IPMShop.it, you can pay for your orders in installments through the following Partners:

• PayPal
• Klarna (via Stripe)

PayPal

PayPal allows payment in 3 installments, with the first payment due at the time of purchase and the next 2 payments following. This payment plan is free of any fees or interest for orders between €30 and €2000.

Follow the purchase process until the cart and select PayPal as the payment method for your order to be redirected to the PayPal payment page.

At this point, if your account is deemed eligible and the purchase is approved by PayPal, you will be able to select the "Pay in 3 installments" payment method.

Klarna via Stripe

Stripe expands its payment methods to include, in addition to already available payments via Card, Apple Pay, and Google Pay, Klarna starting from August 1, 2024. With Klarna, customers will have the option to choose between:

• Payment in 3 installments
• Payment deferred by 30 days

The requirements to access installment payments via Klarna are as follows:

• Being at least 18 years old
• Using a valid Debit, Credit, or Prepaid card

A valid card means a card registered in your name, currently active, with at least 60 days of validity remaining after the purchase date. The card must also have sufficient funds to cover the purchase amount. Pay in 3 installments is a credit product, and the decision to grant credit is subject to an approval process. For more details, we recommend visiting the Klarna website.

We recognize the importance of ensuring quality customer service and are determined to guarantee you the assistance necessary to take full advantage of your experience with IPMShop.it. Our operators are trained and ready to address any questions or problems you may have. Our priority is to make sure that your request is handled carefully, in the right time and that you receive an appropriate response.

IPMShop.it is pleased to offer you a complete Customer Service with pre- and post-sales customer assistance, so as to allow an informed purchase and answer any doubts or questions about the products purchased. You will be able to get in touch with a qualified operator to respond comprehensively to your requests, providing you with personalized assistance that can best meet your needs.

Days | Monday Friday
Hours | 8.30am - 5.30pm

Mail

You can get in touch with IPMShop.it Customer Service by email by writing to e-commerce@ipmshop.it . We recommend that you detail your request as best as possible, so that it is possible to better identify the reason for the contact and direct you to the Operator who can best respond to your needs.

ChatBot

To guarantee you immediate Customer Service available at any time 24 hours a day, we have introduced and developed the IPMShop.it.

The ChatBot is designed to answer frequently asked questions and offer you basic assistance. For other needs we offer the possibility of getting in touch with a qualified operator, available on the days and times indicated, but with shorter response times than assistance. via mail.

To view the ChatBot icon on the IPMShop.it website, you will need to have accepted Cookies, which will allow the ChatBot to assist you at any time. If you do not see the ChatBot icon, you can review the Cookie consent provided by clicking here (we recommend accepting all Cookies for a better experience on IPMShop.it), reloading the page will show the ChatBot icon at the bottom right.

We are aware that every customer has different needs, which is why we are here to listen to you carefully and understand your specific needs. We aim to create an online shopping experience that is unique, personalized and satisfying for you. So, don't hesitate to contact us and let our customer service team support you with every need.

Pre-sales assistance

Our team of operators is made up of professionals who understand the challenges and needs of the world of online shopping on e-Commerce portals, which is why we give you the opportunity to receive support before each purchase. At every stage of the purchasing or product decision-making process you will be able to receive personalized assistance tailored to your needs.

Whether you have questions about the products or need advice before making a purchase, you can request immediate support from qualified operators. The objective for which we have decided to offer a Pre-Sales service is to allow informed purchases and to be able to best recommend the best product and at the best price that reflects your expectations.

After-sales assistance

After having supported you in the purchase phase, we will be happy to support you even after receiving your order. The satisfaction of our customers is our priority, the reviews on TrustPilot reflect this priority, which is why we have dedicated qualified operators to After-Sales support, both for installation and for technical questions you will find adequate support.

Our after-sales service offers you the possibility of receiving support and assistance once the purchase has been made, even in the case of returns, guarantees or replacements of the purchased products. By choosing IPMShop.it, you don't make a simple purchase, but you know you have a competent team always ready to support you who will take care of you and your purchases in the long term.

We are here to make your experience on IPMShop.it as pleasant as possible and guarantee you quality customer service in line with your needs.

Do not hesitate to contact us through the channel you prefer, and we will be happy to assist you and answer your questions.

You can make a return by applying your right of withdrawal, or for a different reason, following the methods described in the Contractual Conditions . Once the request has been received and the return approval has been confirmed, the cost of return shipping will be your responsibility. You can decide whether to use our (insured) shipping service offered by Customer Service, or arrange for a different shipment for which you will be responsible.

To make a return so that it is approved, we recommend that you respect the following points:

• Complete packaging | Each returned product must be packaged in its original packaging, intact in all its parts. Packages returned broken or incomplete may be subject to a reduction in the return amount or invalidating the return itself in some cases.
• Package Contents | This must also be returned in its entirety, otherwise the return may be deducted or considered an invalidating reason for processing the refund.
• Factory Reset | In some cases, for some products, it may be necessary to perform a factory reset. Otherwise the products will not be usable and accepted for return as they are unusable and unsellable by us
• Products in optimal conditions | Items returned that are visibly used, with signs of wear will not be considered suitable for return.

For a return under warranty (or under similar conditions), however, IPMShop will provide you with an LDV (waybill), which you will have to print and apply to the product packaging. If, once the return has been received, the problem is found, no costs will be due to you and the agreed refund or replacement will follow.

In the event that an item returned for any of the accepted reasons does not comply with the return policies, the customer may be subject to a charge or return of the goods. In the event of a warranty return that turns out not to be an intervention under warranty, the shipping costs advanced by IPMShop for returning the product will be charged. Any shipping costs to be borne by IPMShop for the new return shipment of the goods not covered by warranty or returned to the customer for other reasons will be at your expense, as they do not comply with the return methods described. The return time for unaccepted returns is a maximum of 7 working days, after which IPMShop will dispose of the product.

Even if you do not fall within the conditions for possible returns due to the right of withdrawal or otherwise, contact us by email at e-commerce@ipmshop.it we will try to satisfy your request in any case.

On IPMShop you can make a safe purchase as our eCommerce meets the following criteria:

Secure Connection

Sites that use SSL (Secure Sockets Layer) certificates are considered safe for browsing and identifiable by the prefix present before the site http:// or https:// (Hypertext Transfer Protocol - Secure). There is also a padlock in the address bar that allows you to check the details of the SSL certificate. IPMShop.it uses the HTTPS protocol to guarantee maximum encryption of the data exchanged, which is fundamental for the transmission of sensitive data and their security.

Certified partners

Using certified partners who respect the highest security and anti-fraud standards guarantees high security standards, which reduce the possibility of data theft and online fraud. IPMShop does not display or store any payment data. We have consolidated our collaboration with PayPal and Stripe for years in order to provide maximum security and flexibility to our customers.

GDPR regulation

IPMShop complies with the Privacy legislation, EU regulation 2016/679 which became applicable to all EU states from 25 May 2018. This regulation, known as GDPR (General Data Protection Regulation), concerns the protection of natural persons regarding the processing and to the free circulation of your personal data.

Find answers to frequently asked questions regarding your personal account, registration, login and data modification.

1. How do I create an account?
2. What advantages do I have in creating an account?
3. Can I place orders without having created an account?
4. How do I access my account?
5. How can I reset my password?
6. How do I change the information and data within the account?

How do I create an account?

To create an account on IPMShop.it you must click on " Login " and then on " Register ", so that it is possible to register an account on IPMShop.it

What advantages do I have in creating an account?

By creating an account on IPMShop.it you will be able to keep track of your orders more conveniently than the management offered for Guest accounts. IPMShop.it will also be able to send automatic shopping cart discounts following promotions or upon reaching the required loyalty points.

Can I place orders without having created an account?

On IPMShop.it you can place orders even without registering an account, using the Quick/Guest Checkout functionality.
Account registration provides some benefits but is not necessary in order to place an order.

How do I access my account?

Once you have created your account , you will be able to log in whenever you want by clicking on "Log in" and "Log in" again, or for convenience, click here .

How can I reset my password?

You can manage all data and their modification within the Personal Area within your Account.

How do I change the information and data within the account?

You can manage all data and their modification within thePersonal Area within your Account.

IPMShop.it through affiliated couriers is able to ship all over the world (where served by partners). During checkout you will be able to enter the address. If there are no carriers available for the selected address, we recommend that you contact us to carry out a timely manual check. Our Customer Service will support you in finding a solution for your needs.

National shipments on IPMShop.it cost €8.99 VAT included for shipments up to 2.5 kg, the cost will be automatically calculated based on the products in the cart.

International shipments have a cost starting from €15.56 + VAT (VAT may vary in the case of direct shipments to companies and based on the country of destination), with the possibility of shipping to Europe, Africa, Asia, America and not only. For some orders, customs import procedures may be due, as IPMShop ships from Italy. Any customs and import costs will have to be borne by the customer. As required by current legislation, IPMShop will send, in addition to the order, all the documentation for the Customs agents who will be able to notify the import and appropriately calculate the costs.

Shipping costs include not only shipping by courier, but also order preparation:

• Shipping package | IPMShop uses different types of packaging for its shipments based on the orders to be processed. Each packaging chosen for the delivery of your orders has been carefully selected to provide practical and robust packaging, capable of withstanding situations of pressure, falls and in general little care during the shipping phase
• Inner packaging | Depending on the orders and packages used, the items shipped are wrapped or surrounded by filling material to prevent the purchased products from being hit or damaged during transport
• Order preparation | A competent and trained team manages each shipment with maximum attention and care, ensuring that the products are delivered in the best possible way

We have been committed for years to selecting recyclable material, preferring paper where possible or in any case the use of recyclable materials.

During checkout you can select from the available shipping methods, on-site collection. This will be free, but will involve hand collection of your orders at our office and therefore no shipping will be provided. IPMShop.it has its logistics headquarters in the province of Milan, Cesano Boscone area. The exact collection address will be communicated to you via email once your order is ready for collection.

To collect your order you will be asked for your order number and registration email in order to verify the suitability of the delivery. To collect orders it is possible to make a delegation, visit the Contractual Conditions to find out the methods and delegation and the maximum times expected for collection of the order.

Once the order has been placed, it will be processed as follows before being entrusted to the courier for shipping:

• Payment Verification | Customer Service will verify eligibility or receipt of payment within 24 hours of validation. Bank transfer payments may take up to 5 days to be received and verified by Customer Service
• Order preparation | Your order will be sent to our warehouse which will prepare your order with the utmost attention and care, this process may take some time depending on the orders received, to check the maximum order processing times we recommend you visit the Contractual Conditions
• Shipping booking | As soon as your order is ready, we will book the shipment based on the shipping method you have chosen
• Reliance on the Courier | Once prepared and ready, your order will be entrusted to the courier and delivered to you

The shipping times available during CheckOut and selectable by you are Express (24/48 hours) or Standard (4-5 days), but they are subject to the order preparation procedure, which is why we cannot provide the delivery date expected. We undertake to do everything necessary to process your order within 24 working hours, but in some cases it may take more days. The shipping time selected therefore refers only to shipping with an affiliated carrier and does not include the times for verifying and preparing the Order. For the shipping of EU or Extra EU orders, the times indicated may vary and differ from what is indicated.

An email to track your order will be sent to the email address used during registration or purchase as a guest on IPMShop.it. Alternatively, registered users will be able to check the status of their orders and related tracking from the Order History in the personal area.

During the checkout phase, it will be possible at your discretion to insure your order, which covers shipping in the event of theft, loss or damage.
IPMShop.it recommends insuring orders in order to avoid inconveniences during transport, for which IPMShop.it is not responsible, consult the Contractual Conditions for further information.

IPMShop.it has been committed since its inception to using recycled, recyclable, low-impact packaging materials in terms of creation/disposal/recycling that espouse the Green logic. We could and will do even more to respect the environment and ensure the best packaging solutions for packing your orders. Your orders will travel in cardboard packages with shock-proof paper packaging material, the use of plastic and its derivatives is reduced to the bare minimum. Each order is prepared with the utmost attention and with the aim of guaranteeing delivery even in the event of bumps or falls.

Shipping costs include not only shipping by courier, but also the preparation of the order with the following material:

• Shipping package | IPMShop uses different types of packaging for its shipments based on the orders to be processed. Each packaging chosen for the delivery of your orders has been carefully selected to provide practical and robust packaging, capable of withstanding situations of pressure, falls and in general little care during the shipping phase
• Inner packaging | Depending on the orders and packages used, the items shipped are wrapped or surrounded by filling material to prevent the purchased products from being hit or damaged during transport

We have been committed for years to selecting recyclable material, preferring paper where possible or in any case the use of recyclable materials.

If you are not present at the address indicated at the time of delivery, the courier will attempt delivery the following working day, up to a maximum of 3 delivery attempts. We always recommend entering your telephone number when ordering in order to allow the carrier to call you in case of delivery.

For any need you can send an email to e-commerce@ipmshop.it requesting a change of shipping address. This will only be possible if your order has not yet been entrusted to the carrier. Any change of address could entail costs communicated in advance if the order is in the "Preparation in Progress" status, as the transmission of the data and the request have already been forwarded to the carrier.

By browsing the categories or using the search function, you can view the products on sale on IPMShop.it allowing you to identify products of interest to you. Once the item has been identified, it will be possible via Click or Touch to access the product page, where you can add the product to the cart with the appropriate button or proceed with the instant purchase via FastCheckOut or Guest CheckOut where possible through the PayPal partner.

During the checkout phase, once you have visited the cart, you will be able to enter the required data in order to select a shipping method and enter the address and payment data for your order

Once the order has been received, it will be processed until it is delivered to the address you entered.

You will be able to check the status of your orders whenever you wish after registering your account and placing your order in the Order History section, where in the case of payment by bank transfer you will also find the processing details.

If you make the purchase as a Guest, you will receive the details via email and the unique link to access the Order History section.

You will be able to monitor and manage your orders directly from the Order History section by clicking on the order for which you wish to request changes. You can independently request the cancellation of the order if it has not yet been processed and prepared. No costs of any kind will be charged for automatic cancellation processes.

Alternatively you can write to us from the contact form or send an email to e-commerce@ipmshop.it . If the status of the Order is Shipped, it will not be possible to request any changes, as your Order has already been entrusted to the courier.

If your order is not suitable, has incorrect items or otherwise, you can contact us from the contact form or send an email to e-commerce@ipmshop.it .

To avoid possible problems with the integrity of the products received, we recommend requesting a "subject signature" from the courier. This will allow you to receive a new item or a refund if you have insured the shipment. If you have not selected the Insurance service and the package is found to be not intact, you can still ask the courier for a "signature with reserve", so that we can indicate the inadequate transport to the courier, customer service will support you in any case.

During the Checkout phase on IPMShop.it it will be possible to enter the desired address, the system automatically interfaces with the affiliated couriers immediately showing the exact cost of shipping for the products in the cart. If you encounter problems when entering the address, do not hesitate to contact us via contact form or email at e-commerce@ipmshop.it so that we will find a solution.

In some cases the prices dedicated to resellers and companies may be different and show lower prices than those intended for customers. However, we reserve the possibility, due to necessity or planning, to offer reserved discounts. If you wish to request a quantity discount, do not hesitate to contact us via contact form or email at e-commerce@ipmshop.it , we will provide you with the best possible quote for your request.

As long as the order is not in the Shipped status (viewable in the order history ), you will be able to request changes to your order. You can request customer service support via contact form or email at e-commerce@ipmshop.it so that it will be possible to make the requested change. Any refunds or additional payments will be made/requested before sending the Order. If you wish, you can place another order and indicate in the notes to combine it with the previous one. In the case of instant payment, customer service will recalculate the shipping costs by appropriately modifying your order and issuing a voucher or refund if applicable. For payments subject to verification (bank transfer), the same operations will be carried out by customer service, who will then send a payment request via bank transfer, credit card or otherwise (at your discretion) for the additional payment.

It is not possible on IPMShop.it to view the current stock for each individual product, but by selecting the desired quantity the system will immediately notify you of a longer time to have the desired product in the indicated quantity if it is not in stock and only for items treated in an appropriate manner. continuous.

On IPMShop.it we allow users to select the desired quantity of products even if they are not available, as we regularly place replenishment orders (usually 3-5 days unless otherwise indicated). For this reason, in most cases it will be possible to order the desired quantity of products as long as you wait the time indicated for each individual item. To avoid doubts or misunderstandings, we have included the restocking notice of products not in stock even during the Checkout phase in the cart , so as to avoid possible unwanted waits.

IPMShop does not currently offer the possibility of cash on delivery, but you can visit the FAQ relating to payment methods to evaluate which of the available ones is best for you.

During Checkout, in the cart on the right there will be a section dedicated to the insertion of promotional codes. As shown in the image below

If the discount was inserted by customer service or for certain ongoing promotions, it is possible that it will be automatically applied to your next order and visible in the cart as already inserted and valid for the current order. If you have any doubts or questions, do not hesitate to contact us via contact form or email at e-commerce@ipmshop.it .