Tado° - Climate control

This section of the Tado° FAQ offers precise answers to users' questions, the classic "Frequently Asked Questions", which require all the support regarding the climate control of Tado° products. Consult the questions of the index to then find all the answers in detail.

Index:

1 - How to configure a Tado° device with the app

Log in to the Tado° app using your account to get installation and configuration instructions for the following devices: Smart thermostatic head, Smart thermostat, Wireless temperature sensor, Radio receiver or extension kit.

You will then be guided through the installation process:

1. Add Tado° devices in the Home of your app;
2. Associate the devices to the rooms (Settings / Rooms & Devices) and select: "Add device";
3. Select “Installation Instructions”;
4. Select the brand and model name of the room thermostat you currently use, or of the control unit you want to replace with Tado°, or select the boiler you want to connect Tado° to;
5. Follow the personalized instructions for installing Tado° devices.

To continue with the installations marked as incomplete, go to the Tado° app and on "Settings" select: "Rooms & devices" by clicking again on "Installation instructions".

2 - How to move your devices to a new home

For devices already present in your Home of the Tado° app:

1. Go to Settings / Rooms & Devices;
2. Select the Tado° device you wish to install;
3. Select installation instructions;
4. Change the choice of heating system (e.g. new brand and model of boiler), so that it corresponds to that of your new home;
5. Follow the personalized installation instructions to install the Tado° device in your new home.

If you have smart thermostatic heads, however, simply restart them. Later, you can mount them on the radiators of your new home.

3 - Device Sharing

To invite a user to manage your devices, follow the steps in the Tado° app:

1. Access Settings / People;
2. Select Invite user to join Home;
3. Enter the e-mail address of the user you wish to invite and select " Invite". The user will receive an email invitation to join your app Home. Once you accept the invitation, you can use the Tado° app.

4 - Device Management without app

If your guests or residents don't have access to the Tado° app, you can make them feel comfortable even when you're away from home.

recurring situations

Based on the habits of your guests or residents (such as babysitters or children) you can change the programming of each room. To be able to do this, you will need to deactivate Geolocation for the relevant time slots. This way, regardless of whether your Home members of the Tado° app are at home during those time slots, Tado° will follow the heating schedule of the selected time slot.

Less recurring situations

You can always control your heating manually, either by using it in manual mode in each room or by switching the control mode throughout the house. To change the control mode, from the main screen of your Home go to "Geolocation" and manually change the "Home" mode to "Away". Tado° will keep the chosen mode until a Home member changes it again. This change will apply, not just to a single room, but to your entire Tado° system. Users who do not have a Smartphone can still control Tado° directly from the thermostats .

5 - Remove users

To remove one or more users and their devices from your Tado° Home, read the following instructions:

Go up: Settings / People;
Select the user you want to remove from your Home;
Select "Revoke Access";
Select "Revoke" from the pop-up message to confirm your choice.

You will only be able to view this option if there is more than one user in your Tado° Home.

6 - Activation or deactivation of geolocation

When geolocation is set to "ON" for a specific time slot in your "Smart schedule", the programmed temperature for the set time slot will only be reached if Tado° is in Home mode. If Geolocation is set to "OFF", the time slot will be active, regardless of the position of the Home users and the mode Tado° is in (Home or Away).
Deactivate location-based control for a time slot, it could be useful if you wanted, for example, a specific temperature in a specific time slot, even when no user with a Smartphone is at home (e.g.: the cleaner or the children do not have the Tado° app or the Smartphone ).

To change this setting, follow the steps below:

1. Access the "Room Screen" of your interest in the Tado° app and click on the "Smart Schedule" icon located in the upper / right corner of the screen;
2. Select the desired time slot and go to "Advanced settings";
3. Turn off "Geolocation";
4. Repeat this operation for each time slot of your interest.

7 - Manual mode

With the Tado° app, manually adjusting the temperature is quick and easy. When you make these types of changes, Tado° switches to 'Manual Control' ignoring 'Smart Scheduling' for the selected period.

Here's how you can manually control the temperature in the Tado° app:

1. Select the room you want to check and open the "Room Screen";
2. Set the desired temperature by dragging your finger up or down;
3. Release for the change to take effect.

Manual control duration adjustment

Here's how to change the duration of the manual control:

1. Select the room you want to check and open the "Room Screen";
2. Select the "pencil" icon at the bottom of the screen;
3. Drag the horizontal slider from left to right with your finger to set the duration.

Manual adjustment for climate control

Here's how to change the duration of manual control for climate control:

1. Select the room you want to check and open the "Room Screen";
2. Select the top of the screen to set the desired temperature, fan level, oscillation or mode;
3. Select the "check" in the upper right corner of the screen to confirm the change;
4. Drag the horizontal slider from left to right with your finger to set the duration of the change.

Duration settings

You can choose from the following options:

1. Timer: allows you to specify a time interval (within 12 hours), during which the manual control must remain active. When you set the timer, Tado° ignores all Smart Schedule settings e "Geolocation" until the manual control is finished.
2. Until next time slot: This means that the settings in the "Smart schedule" remain active until the start of the next time slot.
3. Until you resume planning: This means that the settings remain active until you end manual control via the app. If you want to keep a certain setting for a longer period, this is the best method. When you set Tado° to 'Until you resume scheduling', Tado° ignores all 'Smart Schedule' and 'Location' settings until you finish the manual control. This option is only available for heating devices. If you want to end the manual check and allow Tado° to follow the "Smart Schedule", click the "Cancel" button.

8 - Home and Away

You can customize how Tado° manages your heating using 'Smart Schedule' (whether there is anyone or nobody in the house). Tado° can activate "Home" or "Away" modes. When in "Home" mode, Tado° applies the settings from the Home section of the "Smart Schedule". When, on the other hand, it is in "Away" mode, Tado° applies the settings selected in the "Away" section. If "Geolocation" has been disabled for a specific time slot of the "Intelligent Planning", Tado° will apply the settings chosen for that specific time slot, regardless of the mode in which "Home", or "Away" is set. ".

9 - Smart planning

Your Tado° account has a standard "Smart Schedule" already activated. To modify and customize it, access the app screen relating to the room of your interest and click on the icon "Smart Schedule" in the upper right corner of the screen. Each room's "Smart Schedule" has two sections: "Home" and "Away".

Home section configuration

On the Home screen, it is possible to divide the daily band into several time intervals and define, for each of them, the desired settings, such as the temperature, in order to meet the needs of your routine. Tado° follows the settings defined in the Home section of the "Smart Schedule", only when it is in mode Home.

To define Tado°'s schedule when it's in Home mode:

1 - Choose the days to apply the desired settings

There are three options:

Apply the outlined settings for all days of the week;
Apply certain settings for weekdays and others for weekends;
Apply specific settings for each day of the week.

Note: You can outline different settings for each of the three options and switch between them as needed. You can choose, for example, Mon-Fri, Sat, Sun for the cold months (when more heating activity is required). For the summer months, on the other hand, you can choose Mon-Sun, when heating is not necessary.

2 - Add or modify the settings for each time slot of the schedule

Each day is indicated as a 24h band starting at 00:00 and ending at 24:00. The start and end time of the day band cannot be changed. The programming of a given day must have at least one time slot. If other time slots are added, they must last at least 15 minutes.

To add a time slot, click on "Add time slot", located under each slot line. When you add a timeslot, you can choose the start and end times. If the time slot of the new time slot overlaps the existing time slots, the app will automatically adjust, or delete the existing time slots accordingly. You can also edit or delete time slots from the programming.

3 - Copy and paste the schedule between rooms

To heat rooms, you can copy and paste the "Smart Schedule" settings between rooms, simply by doing the following:

Click on the icon "Copy / Paste" in the upper right corner of the screen of the room of your choice, near the gear icon;
Select one or more rooms for which you would like to copy your programming;
Confirm your choice.

These actions will replace all existing schedules in the selected rooms with the current room's schedule. It should be noted that copying and pasting schedules will affect the following:

1. Type of programming chosen;
2. Existing time slots (temperature, hours, geolocation check) "Away" settings (minimum value for Away temperature and preheat before returning for Auto-Assist users);
3. Setting "Early Start".

Copied Setups remain independent of each other. Making changes later to one won't affect the other. It is not possible to copy and paste schedules between rooms with "Intelligent AC Control".

4. Copy and paste the schedules between days

You can copy and paste your "Smart Schedule" settings between days by simply doing the following:

- 1. Press the "Copy" icon in the lower left corner of the day you wish to copy the schedule from;
  2. Press the "Paste" icon on the day you want to paste the schedule.

These actions will replace the existing schedule for the day you pasted with the schedule for the day you copied from. You can copy a one-day schedule and paste it into another schedule type (Mon-Sun/ Mon-Fri, Sat, Sun, etc.).

You can also copy a day's schedule in one room and paste it to another day in another room. However, you can only copy heating schedules from another room that has a heating schedule. The same applies to the schedules related to cooling and hot water. The "Paste" action is not reversible. The copied setups also remain independent of each other. Subsequent modification of one does not affect the others.

5. Activate or deactivate the geolocation for the time slot

"Geolocation" is active by default for each time slot. To disable it, click on the time slot and access the "Advanced settings" section.

Configuration of the Away section

Tado° follows the settings defined in the "Away" section of the "Smart Schedule", only when it is in Away mode. For rooms dedicated to heating, you can set a minimum value for the Away temperature, the lowest value that the internal temperature will reach when tado° is in Away mode.

If "Auto-Assist" is enabled, you can also find this setting in this section: "Preheat before return" . Tado° will automatically determine the ideal Away temperature for when it is in Away mode.

You can choose between three available preheating levels: "Eco", "Balanced" or "Comfort". Tado° also identifies the most appropriate moment to start heating your home, in order to reach the temperature set in the "Smart Planning", in time for your return.

If a Home user has manually set Tado° to "Away" or "Home" mode, the "Automatic geolocation" and the "Preheat before returning" function will be deactivated. To re-enable "Automatic geolocation" and the "Preheat before returning" function, Tado° must be set to automatic mode again. If the "Preheat before returning" function is set to "OFF", Tado° maintains the minimum "Away" temperature when in Away mode.

10 - Modification/Cancellation of time slots

To change a time slot, click on the slot to access the settings. By changing the time slot, you will be able to choose the start and end time. If the time slot of the new time slot overlaps the existing time slots, the app will automatically adjust accordingly or delete the existing time slots.

Keep the heating on or off

If you keep the heating off, Tado° will automatically set your system to antifreeze mode (5°C). If you keep it on, you can set your preferred temperature for each time slot.

Set the start and end times of the timeslot

You can do this directly from the "Smart Programming" screen. Just click, tap and drag the time slot to the right or left. Note: the start time of the first time slot and the end time of the last one are fixed and cannot be changed.

Activate or deactivate the geolocation for the time slot

You can do this by going to the "Advanced Settings" screen. Geolocation is active by default for each time slot.

Cancel the time slot

You can also do this from the "Smart Schedule" screen. Click and hold on the timeslot, then drag it to the right until the trash can icon appears and release.

11 - Antifreeze function

Thanks to the "Antifreeze" function, Tado° ensures that the heating system is not damaged if the temperature drops below zero. In fact, very low temperatures risk causing the pipes to freeze or even break, thus causing damage to the heating system. To avoid these problems, Tado° ensures that the internal temperature never drops below 5°C, even when the heating is switched off.

Smart home with the Tado° app

Control Tado° remotely using the Tado° app on your Smartphone. Set customized schedules and receive reports and advice on how to heat more efficiently to save energy. View all rooms controlled by Tado° in the app. "Care and Protect" constantly monitors your heating system, notifies you of anomalous behavior and helps you resolve any malfunctions yourself.